Customer Insights Lead
7 months ago
Customer Insights Lead
**Category**:Commercial Marketing**Location**:Gatwick, South East, GB- For over 100 years we have been driving change to defeat diabetes, but we know that what got us here today is not necessarily what will make us successful in the future. We are now transforming our business and taking our expertise into new territories including obesity and rare blood and endocrine diseases.- Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as Best Places to Work and Vitality - Britain’s Healthiest Workplace.**The Position**
- In this position you will be leading a data-driven approach to make customer centric decision happen. You will drive the provision of accurate information to proactively anticipate customer needs and influence strategic decisions. Your role will be key to achieve operational efficiency and to shape the future of the business.- Your main responsibilities will include:
- Drive the development of a data-driven mindset across the business creating a customer-centric environment
- Own and oversee the customer insight processes across business units to ensure they are customer centric
- Provide strong customer insights and business context to senior stakeholders, including senior leadership, that drive customer behaviours and engagement
- Work as an integral member and maximise the effectiveness of the customer squads through the provision of impactful and actionable insights
**Qualifications**
- You have a degree or equivalent in business, economics, marketing, science, or a related field. Knowledge of NHS and the UK pharmaceutical market is essential.- Furthermore, you have:
- A few years experience in developing and implementing data-driven decision-making processes and strategies
- Proven success in leading cross-functional teams and collaborating with stakeholders to drive customer-centric strategies and operational efficiency using customer insights to inform and optimize business decisions
- Experience in analysing customer behaviour and engagement and developing integrated customer strategies and tactical planning based on customer insights
- Experience in project management, including budgeting, planning, and execution of customer insights initiatives Knowledge of customer behaviour and engagement, and ability to use customer insights to inform business decisions with strong communication and presentation skills**About the Department**
- You will become a valued member of an exceptional Customer Insights team, consisting of three individuals. This team operates under the leadership of the Customer & Frontline Excellence Director and is part of a broader structure that includes two additional teams, one focusing on Frontline Excellence and the other on Data and Platforms.**Working at Novo Nordisk**
- Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Together, we go further. Together, we’re life changing.**What We Offer**
- Bonus: We do our best work to succeed together. When goals are reached, you’ll be rewarded through our bonus scheme
- Your workplace: Our offices will be your primary workplace but with flexibility to work 2-3 days at home during your working week
- Pension: a market leading pension scheme with generous employer contributions
- Wellness: We want you to be your best self, so you’ll have access to an award-winning Wellness programme, including Private Medical Insurance, the Lifeworks App and lots of wellbeing initiatives and offerings
- Insurances: All colleagues are covered by our private medical, life and disability insurance which provides protection and peace of mind
- Inclusive culture: our culture is one of care, support and respect for our people. We are committed to making your workplace safe and believe that a transparent, inclusive culture and leadership is the way to empower every individual to do their very best
**Application support**Contact**Deadline**- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.- At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
-
Customer Insights Specialist
7 months ago
Luton Airport, United Kingdom easyJet Full time**The Role** **Customer Insights Specialist** **The Team** - The Customer Strategy & Insights Team are responsible for setting and driving the customer strategy across the business and delivering regular insight enabling a better understanding of our customers and their motivations towards travelling and choosing our brand. - Our customer priorities are to...
-
CRM and Insight Executive
2 weeks ago
London Gatwick Airport, United Kingdom Premier Talent Ltd Full time* Newly created position - Hybrid and flexible working culture - Growing niche business Are you looking for an exciting CRM role offering a unique challenge in a fast paced and rapidly growing business? Do you want to be an integral part in improving the data for a business enabling it to target it's market effectively? Premier Talent are working with a...
-
Customer Experience Lead
7 months ago
Gatwick Airport, United Kingdom DHL Full timeBE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Customer Experience Lead Location: Gatwick Consolidation Centre Contract Type: Permanent (Full-Time) Shift Pattern - Monday - Friday, 8am start Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated...
-
Data Insights Manager
3 weeks ago
Gatwick, United Kingdom Gatwick Airport Full timeData Insights Manager OpportunityWe're seeking a talented Data Insights Manager to join our team at London Gatwick. In this role, you'll be responsible for analyzing complex data sets to identify trends and insights that inform our business decisions. With a base salary of £90,000 and a range of benefits, including a £7,200 flex allowance and up to 30%...
-
Customer Operations Lead Agent
7 months ago
Gatwick Airport, United Kingdom Menzies Aviation Full time**Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** Assist...
-
Customer Experience Lead
2 weeks ago
Gatwick, United Kingdom Appcastenterprise Full timeJob Requirements **Customer Experience Lead** **The Opportunity**: We are looking for a Customer Experience professional who can help us redefine what's possible for our passengers and local community. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your...
-
Digital Analytics
3 weeks ago
Gatwick, United Kingdom Hays Specialist Recruitment Limited Full time**Your new company** My client is a leading business services organisation with worldwide operations in over 50 countries and a workforce of over 30,000 employees internationally. Despite their size, UK operations are a vibrant, family-feel team with a sizeable marketing departmentworking closely together. The role will be based largely remotely with...
-
Customer Experience Lead
7 months ago
London / Gatwick Airport, United Kingdom DHL Full timeBE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Customer Experience Lead Location: Gatwick Consolidation Centre Contract Type: Permanent (Full-Time) Shift Pattern - Monday - Friday Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that...
-
Customer Service Leader
7 months ago
Gatwick Airport, United Kingdom World Duty Free Full timeLocation: Gatwick Position: Full Time **Salary**: Competitive annual salary plus 12% management bonus Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts - cash back plan) Retail Manager -...
-
Commercial Insight Marketing Manager
2 weeks ago
London Heathrow Airport, United Kingdom Guidant Global Full timeGuidant Global is working with the UK's busiest airport, are looking for an experienced Commercial Insight Marketing Manager to lead the development and delivery of a series of research and insight projects that enables Heathrow's Commercial department tooutperform its' financial plans whilst ensuring they improve customer experience and promoting future...
-
Data Strategy Lead
1 week ago
London / Gatwick Airport, United Kingdom Novo Nordisk Full timeAre you keen to help transform our business to become insights driven and establish best in class foundational data, processes, and tools? Do you possess the ambitions to make a difference and contribute to our lifechanging mission? Live the future today! Set the strategies and participate in driving Novo Nordisk’s growth engines! **The Position** The...
-
Customer Advisor
7 months ago
Gatwick Airport, United Kingdom Boots Full timeSummary Job Reference: - 224665BR Gatwick, Airport South Terminal Airside Departures Fixed Term 37.5 hours per week **Our Benefits.** We have a great range of benefits* that go beyond salary and offer flexibility to suit you: - Competitive holiday allowance (with the option to buy more days) - Boots Retirement Savings Plan pension scheme -...
-
Customer Advisor
7 months ago
Gatwick Airport, United Kingdom Boots Full timeSummary Job Reference: - 223887BR Gatwick, Airport South Terminal Airside Departures Fixed Term 30 hours per week Typical shift patterns are likely to cover Night shifts between the hours of 8pm and 5am which may include weekends. The exact shift patterns will be discussed at interview stage. **Our Benefits.** We have a great range of benefits* that go...
-
Customer Experience Lead
2 weeks ago
Gatwick, United Kingdom Card Factory Full timeAbout the Job">We are looking for a talented and experienced individual to join our team as a Team Leader in Card Factory. The successful candidate will be responsible for leading a high-performing team and delivering exceptional customer experiences.The ideal candidate will have a strong passion for customer service, excellent leadership skills, and a...
-
Customer Service Assistant
7 months ago
Gatwick Airport, United Kingdom GRIDSERVE Full timeJob Title: GRIDSERVE® **Guru** Based at: Gatwick Electric Forecourt® Position reports to**:General Manager** Role overview: You will assist with onsite day to day activities working in collaboration to deliver exceptional standards, awesome customer experience, and commercial optimisation with a genuine commitment to making people happy - guest and team...
-
IT Delivery Lead
7 months ago
Gatwick Airport, United Kingdom DHL Full timeDHL, an award-winning, leading supply chain business is seeking an IT Delivery Lead. You will be supporting the IT Leads for the Aviation and Travel (A&T) Business unit as required in one-off initiatives and projects. Ensuring budget support to new products and projects and act as the IT Product owner, developing strategy product roadmaps and setting...
-
Customer Success Executive
2 weeks ago
London Gatwick Airport, United Kingdom Redimeer Full timeDo you have experience delivering technical training to existing and upcoming clients? Do you have a passion for collaborative problem solving? Are you confident presenting to users and responding to often complex queries as part of live training sessions? My client has developed a multi-award-winning data, insight and analytics platform that uses...
-
Quintessentials Liquor Brand Ambassador
7 months ago
Gatwick Airport, United Kingdom Teamspirits Full timeJob Summary: We are seeking a dynamic and outgoing individual to join our team as a Brand Ambassador. As a Brand Ambassador, you will represent Quintessential Brands and promote our products or services to potential customers. This is an exciting opportunity to engage with the public, build brand awareness, and drive sales. **Duties**: - Communicate...
-
Recruitment Lead
7 months ago
Gatwick Airport, United Kingdom IPRS Aeromed Full timeWith their head office near Gatwick Airport, IPRS Aeromed is one of the UK’s leading independent suppliers of travel and repatriation, court custody, PTS and additional clinical services. The business was created to offer a solution to manage the time-consuming and complex aspects of managing international medical repatriations, benefitting assistance...
-
Commercial Finance Partner
7 months ago
Gatwick Airport, United Kingdom Novo Nordisk Full timeCommercial Finance Partner **Category**:Finance**Location**:Gatwick, South East, GB- For over 100 years we have been driving change to defeat diabetes, but we know that what got us here today is not necessarily what will make us successful in the future. We are now transforming our business and taking our expertise into new territories including obesity and...