Customer Operations Lead Agent

2 weeks ago

Gatwick Airport, United Kingdom Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

**Role Purpose**

Assist the Customer Operations Supervisory and Management team in managing the operation. You will promote and ensure all customer related queries are managed, ensuring the customers journey through Gatwick is seamless. Maintaining health and safety to the highest standard, you will follow good working practices ensuring Menzies and airline policies and procedures are adhered to. You will be the first point of contact for some of our customer airlines, and lead a team to strive towards a safe departure.

**What you will be doing**
- Always ensure safety and Security is never compromised.
- Ensure and facilitate the timely allocation of team members to operational tasks.
- Have oversight, and when necessary send flight reports to customer airline.
- You will oversee and process customers using an automated DCS or manual system ensuring full compliance with
regulatory, company and airline requirements.
- Ensure that check-in, bag drop and gate are open and closed on time to achieved on time performance.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

**Safety, Security and Compliance**:
You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.

**What we are looking for**
- Must have Altea skill.
- Must have an Airside pass.
- Must be signed off and competent to boarding.
- Well organised with meticulous attention to detail and accuracy, able to work on their own initiative to specific
deadlines, have the ability to recognise and deal with challenges promptly and efficiently.
- WestJet / Sabre skill is desirable.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application Instructions

  • Customer Care Agent

    3 weeks ago

    Gatwick Airport, United Kingdom The Best Connection Employment Group Full time

    The Best Connection have an exciting opportunity to join our client Wilson James at London Gatwick Airport as a **Customer Care Agent**. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with the Airport Operations Team to support travellers and ensure they have a seamless airport...

  • Rental Operations Agent

    2 weeks ago

    Gatwick Airport Station, United Kingdom Avis Budget Group Full time

    Job Title: Rental Operations AgentLocation: Gatwick AirportSalary: £23,000 plus commissionHours: Full time permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)Other: Free Parking & Uniform AvailableRental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's products and services. This...

  • Rental Operations Agent

    4 weeks ago

    London / Gatwick Airport, United Kingdom Avis Budget Group Full time

    **Job Title: Rental Operations Agent** **Location: Gatwick Airport** **Salary: £25,000 plus commission** **Hours: Full time permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)** **Other: Free Parking & Uniform Available** Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's...

  • Customer Service Baggage Tracing Agent

    4 weeks ago

    Gatwick Airport, United Kingdom Global Baggage Solutions Full time

    **Location**: London Gatwick Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**:£13.14 ph **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% = £18.21ph **Hours**:We...

  • Customer Service Baggage Tracing Agent

    4 weeks ago

    Gatwick Airport, United Kingdom Global Baggage Solutions Full time

    **Location**: London Gatwick Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**:£13.14 ph **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% = £18.21ph **Hours**:We...

  • Cargo Agent

    3 weeks ago

    Gatwick Airport, United Kingdom AIR Support Services LTD Full time

    We are seeking a highly organised and detail-oriented individual to join dynamic team as a Cargo Agent based at Gatwick Airport You'll be responsible for supporting the seamless flow of air freight operations, from documentation to customer service and coordination with warehouse staff. By joining the team at Gatwick, you'll become part of a close-knit group...

  • Office Agent

    4 weeks ago

    Gatwick Airport, United Kingdom Worldwide Flight Services Full time

    **Description**: Are you a hard working and committed individual who is keen to work for a global business? We have an exciting opportunity to join our Office team at London Gatwick.** **As the Office Agent you will primarily be the customer service point of contact and ensure an accurate and timely completion of import and export documentation, whilst...

  • Office Agent

    4 weeks ago

    Gatwick Airport, United Kingdom Worldwide Flight Services Full time

    **Description**: Are you a hard working and committed individual who is keen to work for a global business? We have an exciting opportunity to join our Office team at London Gatwick. ** **As the Office Agent you will primarily be the customer service point of contact and ensure an accurate and timely completion of import and export documentation, whilst...

  • Ramp Agent

    4 weeks ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Fancy something new ? if so we are looking for an professionals who are passionate about aviation to join our new team at London Gatwick Airport.** **Responsibilities** Responsible for the loading and unloading of aircraft and associated below wing activities on behalf of the Ramp Team Leader. Pro-activate engagement with the Team leader and crew to...

  • Part Time Customer Care Agent

    4 weeks ago

    Gatwick Airport, United Kingdom The Best Connection Employment Group Full time

    **APPLY NOW FOR NEXT INDUCTION TUESDAY 23rd APRIL** Aviation Connection have an exciting opportunity to join our client **Wilson James at London Gatwick Airport** as a Customer Care Agent. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with the Airport Operations Team to support travellers...

  • Customer Operations Agent

    3 weeks ago

    Gatwick Airport, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** This...

  • Customer Care Agent

    4 weeks ago

    London / Gatwick Airport, United Kingdom The Best Connection Employment Group Full time

    **The Best Connection **are proud to be working in **partnership** with our client **Wilson James** based at **Gatwick airport**. They are currently looking to recruit **Customer Care Agent**. You will be working across a few departments helping transport passengers to and from the terminals as well as within the terminal itself. **Due to the nature of the...

  • Warehouse Agent

    3 weeks ago

    Gatwick Airport, United Kingdom Worldwide Flight Services Full time

    **Description**: Are you a hard working and committed individual who is keen to work for a global business? We have an exciting opportunity to join our Warehousing team at London Gatwick**. **As the Warehouse Agent you will primarily be working in our Air Cargo warehouse moving loads and freight whilst following all security and safety regulations. -...

  • Warehouse Agent

    4 weeks ago

    Gatwick Airport, United Kingdom Worldwide Flight Services Full time

    **Description**: Are you a hard working and committed individual who is keen to work for a global business? We have an exciting opportunity to join our Warehousing team at London Gatwick. As the Warehouse Agent you will primarily be working in our Air Cargo warehouse moving loads and freight whilst following all security and safety regulations. - Starting...

  • Part Time Check-in Agent

    2 weeks ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Always fancied working in the Airport, Want to make a difference and help people on their way.... if so we are looking for professionals who are passionate about customer service have a great attitude, compassionate and great outlook to join our team at London Gatwick Airport** **Responsibilities** - Delivering exceptional customer service with a smile...

  • Customer Service Agent

    4 weeks ago

    London / Gatwick Airport, United Kingdom AVPlacements Full time

    AV Placements are actively recruiting for a Customer Service agent to work for our client. Previous experience of working with an airline is advantageous. Working on a shift pattern which will include weekends This role is based at Gatwick, however once trained there may be the option to work remotely at times. To work within the Customer Services Team,...

  • Full Time Check-in Agent

    2 weeks ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Always fancied working in the Airport, Want to make a difference and help people on their way.... if so we are looking for professionals who are passionate about customer service have a great attitude, compassionate and great outlook to join our team at London Gatwick Airport** **Responsibilities** - Delivering exceptional customer service with a smile...

  • Ramp Agent

    2 weeks ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    Fancy something new ? if so we are looking for an professionals who are passionate about aviation to join our new team at London Gatwick Airport.ResponsibilitiesResponsible for the loading and unloading of aircraft and associated below wing activities on behalf of the Ramp Team Leader.Pro-activate engagement with the Team leader and crew to ensure the...

  • Aviation Security Agent

    4 weeks ago

    Gatwick Airport, United Kingdom Premier Work Support Full time

    Premier Work Support are excited to announce a fantastic opportunity working as **Aviation Security Agents** at Gatwick Airport. There are flexible shift patterns, 4 on 4 off or 6 on 2 off. The hours are currently 17:30 - 21:30. There is also weekend work available. **Key Responsibilities and duties**: - As a Security Agent, you will be responsible for...

  • Office Agent

    2 weeks ago

    Gatwick Airport, United Kingdom Worldwide Flight Services Full time

    Description:Are you a hard working and committed individual who is keen to work for a global business?We have an exciting opportunity to join our Office team at London Gatwick. As the Office Agent you will primarily be the customer service point of contact and ensure an accurate and timely completion of import and export documentation, whilst following all...