Customer Care Agent
6 months ago
The Best Connection have an exciting opportunity to join our client Wilson James at London Gatwick Airport as a **Customer Care Agent**. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with the Airport Operations Team to support travellers and ensure they have a seamless airport experience.
**Rate of Pay**:£12.68 per hour
**Hours**: fall between the times of 04:00am and 23:00pm - flexibility is KEY Average of 9 to 12 hour shifts.
**Shift pattern**: 5 ON / 3 OFF
Weekly pay (every Friday)
Overtime available
**Main duties**:
- Being professional, polite and courteous at all times.
- Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
- Providing assistance with the passenger luggage.
- Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties, as assigned by operational management.
**To be successful in the role, you will need**:
- Great work ethic
- Excellent communication skills.
- Strong Customer Service
- Self-motivated and willing to work using own initiative
- Full UK Driving licence (preferred but not essential)
- To multitask and remain calm under pressure
- Previous airport experience is an advantage but not essential
**Requirements**:
- Passport or Birth Certificate
- UK Settled Status (If applicable)
- Proof of National Insurance
- Proof of (current) Address
- 5 Year Address History
- 5 Year Work Reference History
**Benefits & Requirements**:
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- DBS Check Required
- 24hr Oncall Support
- Induction Training
- Ongoing Assignment
- Overtime Available
- Possible permanent position following a successful trial period
- Training Provided
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