Customer Service Assistant

7 months ago

Gatwick Airport, United Kingdom Govia Thameslink Railway Full time

**Are you passionate about delivering outstanding customer service?**

**Do you enjoy helping people?**

This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

As a Platform Assistant you can do just that. You are responsible for:

- Providing the highest possible standard of advice, information and service to our customers
- Delivering a safe, attractive retail station environment
- Participating in the safe running of trains and a safe station environment by complying with procedures
- Promoting all relevant marketing literature and useful information

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays.

Platform based roles are safety critical due to the direct involvement with the operational railway.

**Experience / Skills**
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time - you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where **learning and progression** is actively encouraged. You'll enjoy **great company and industry benefits**, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.

  • Customer Service Assistant

    6 months ago

    Gatwick Airport, United Kingdom World Duty Free Full time

    Location: Gatwick Position: Part Time **Salary**: Competitive Hourly Rate Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Assistant - Customer Service...

  • Customer Service Assistant

    6 months ago

    Gatwick Airport, United Kingdom NCP Ltd Full time

    4 on 4 off, day and night shifts. At **National Car Parks** we are looking for **Customer Service Assistants / Valets** for our car park at **Gatwick Airport**. If you have experience in a customer service environment and a full valid driving license, we would love to hear from you**:APPLY NOW!** Don’t miss this incredible opportunity to join the UK's...

  • Customer Service Assistant

    6 months ago

    Gatwick Airport, United Kingdom NCP Ltd Full time

    4 on 4 off, day and night shifts. At **National Car Parks** we are looking for **Customer Service Assistants / Valets** for our car park at **Gatwick Airport**. If you have experience in a customer service environment and a full valid driving license, we would love to hear from you**:APPLY NOW!** Don’t miss this incredible opportunity to join the UK's...

  • Customer Service Assistant

    6 months ago

    Gatwick Airport, United Kingdom World Duty Free Full time

    Location: Gatwick Position: Full Time **Salary**: Competitive Hourly Rate Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Assistant - Customer Service Advisor** **Location**...

  • Customer Service Assistant

    7 months ago

    Gatwick Airport, United Kingdom GRIDSERVE Full time

    Job Title: GRIDSERVE® **Guru** Based at: Gatwick Electric Forecourt® Position reports to**:General Manager** Role overview: You will assist with onsite day to day activities working in collaboration to deliver exceptional standards, awesome customer experience, and commercial optimisation with a genuine commitment to making people happy - guest and team...

  • Gatwick Mandarin Customer Service Assistant

    6 months ago

    Gatwick Airport, United Kingdom Teamspirits Full time

    LGW **Duty Free Customer Service Assistant (Mandarin Speakers Only)** Location**: Gatwick Aiport** Job Role**: Customer Service Assistant** Requirements**: - **Be able to work with alcohol and cigarettes**: - **Be fluent in speaking Mandarin alongside English** **Shift Times: Vary** **Rate Of Pay**: **£11.00** **Applicants are offered a PAYE (Pay...

  • Customer Service Representative

    6 months ago

    Gatwick Airport, United Kingdom Saneux EU Limited Full time

    Responsibilities: - Provide exceptional customer service by promptly and effectively responding to customer inquiries and concerns - Analyse customer accounts and financial information to provide accurate and personalized assistance - CRM software to document customer interactions and maintain accurate records - Collaborate with cross-functional teams to...

  • Customer Service Representative

    6 months ago

    Gatwick Airport, United Kingdom The Recruitment Source Full time

    Were recruiting for Customer Service representatives. Career progression and flexible shifts available. **Customer Service Benefits** A chance to work for leading brands in the beauty sector. Career progression opportunities from Sales Assistants to Team Leaders, to Store Managers. **Customer Service pay** £21.00 per hour **Customer Service...

  • Customer Service Assistant

    6 months ago

    London / Gatwick Airport, United Kingdom Teamspirits Full time

    Customer Service advisors have a very exciting role to play in the terminals, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products. Your responsibilities will be to: - Deliver an individualised world class service experience for every customer - Maximise...

  • Customer Service Colleague

    6 months ago

    Gatwick Airport, United Kingdom DHL Full time

    **PLEASE NOTE: The role is based within an Airport. You will be required to under-go Security Vetting Processes ( including a criminal record check) if you are to be successful for this position.** DHL work in partnership with easyJet at Gatwick Airport to provide all ground handling within their Gatwick operation. No two days on our Aviation contract are...

  • Customer Service Leader

    6 months ago

    Gatwick Airport, United Kingdom World Duty Free Full time

    Location: Gatwick Position: Full Time **Salary**: Competitive annual salary plus 12% management bonus Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts - cash back plan) Retail Manager -...

  • Gatwick Portuguese Speaking Customer Service

    6 months ago

    Gatwick Airport, United Kingdom Teamspirits Full time

    LGW **Duty Free Customer Service Assistant (Portuguese Speakers Only)** Location**: Gatwick Airport** Job Role**: Customer Service Assistant** Requirements**: - **Be able to work with alcohol and cigarettes**: - **Be fluent in speaking Portuguese alongside English** **Shift Times: Vary** **Rate Of Pay**: **£11.00 - £12.00** **Applicants are...

  • Customer Service Advisor

    7 months ago

    Gatwick Airport, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Transit Centre in Gatwick. You do not need automotive experience to be successful in this role - we will train that, but...

  • Customer Service Baggage Tracing Agent

    6 months ago

    Gatwick Airport, United Kingdom Global Baggage Solutions Full time

    **Location**: London Gatwick Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**:£13.14 ph **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% = £18.21ph **Hours**:We...

  • Customer Service Baggage Tracing Agent

    7 months ago

    Gatwick Airport, United Kingdom Global Baggage Solutions Full time

    **Location**: London Gatwick Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**:£13.14 ph **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% = £18.21ph **Hours**:We...

  • Gatwick Airport Customer Service Advisor spanish

    6 months ago

    Gatwick Airport, United Kingdom Teamspirits Full time

    **Customer Service Assistant ( Spanish Speakers Only)** Location**: Gatwick Airport** Job Role**: Customer Service Assistant** Requirements**: - **Be able to work around things such as alcohol and cigarettes**: - **Be fluent in speaking Spanish alongside English** **Shift Times: Vary** **Rate Of Pay**: **£11-£12.50** **Applicants are offered a PAYE...

  • Gatwick Airport Customer Service Advisor arabic

    6 months ago

    Gatwick Airport, United Kingdom Teamspirits Full time

    **Customer Service Assistant (Arabic Speakers Only)** Location**: Gatwick Airport** Job Role**: Customer Service Assistant** Requirements**: - **Be able to work around things such as alcohol and cigarettes**: - **Be fluent in speaking Arabic alongside English** **Shift Times: Vary** **Rate Of Pay**: **£11-£12.50** **Applicants are offered a PAYE...

  • Gatwick Airport Customer Service Advisor spanish

    6 months ago

    Gatwick Airport, United Kingdom Teamspirits Full time

    **Customer Service Assistant ( Spanish Speakers Only)** Location**: Gatwick Airport** Job Role**: Customer Service Assistant** Requirements**: - **Be able to work around things such as alcohol and cigarettes**: - **Be fluent in speaking Spanish alongside English** **Shift Times: Vary** **Rate Of Pay**: **£11-£12.50** **Applicants are offered a PAYE...

  • Gatwick Airport Customer Service Advisor arabic

    6 months ago

    Gatwick Airport, United Kingdom Teamspirits Full time

    **Customer Service Assistant (Arabic Speakers Only)** Location**: Gatwick Airport** Job Role**: Customer Service Assistant** Requirements**: - **Be able to work around things such as alcohol and cigarettes**: - **Be fluent in speaking Arabic alongside English** **Shift Times: Vary** **Rate Of Pay**: **£11-£12.50** **Applicants are offered a PAYE...

  • Customer Service

    6 months ago

    Gatwick Airport, United Kingdom Irlam Associates Full time

    As cargo agent (Customer sevice) you have to handle a variety of cargo, ranging from live animals through to luxury cars, ensuring it is safely and securely prepared ready to travel. You will be required to create and update records of all consignments in the airline computer systems, separate and distribute cargo documents according to airline...