Customer Training Support Advisor
4 weeks ago
Customer Service Advisor
Wrexham Industrial Estate
Office Manager
Responsible for major customer accounts, collaborating with the Customer on all aspects of the Business in a Professional Manner
Maternity leave cover
Contract
8-month contract with possibility for extension should all parties wish to do so on completion
Monday to Thursday 8am-4.Overtime
Holidays
25 days + 8 Bank Holidays Pro rata
Facilities
Staff parking, canteen and very clean and professional environment
Pension: 5% min personal contribution, Company contribution of 3%
* Annual Leave: 25 days plus 8 BH pro rata
* Life Insurance: 2 x annual salary Death in Service
* Sick pay scheme
Our client is looking for a contract Customer Service Advisor to join their existing team in Wrexham Industrial Estate for Mat leave cover for a fixed period of 8 months. The day-to-day responsibilities of the Customer Service Advisor are as follows -
* Assist production and planning departments with any delivery issues
* Assist accounts department with any account queries
* Orderbook reviews and supporting calls with the Customer on a daily or weekly basis
* Report Customer Delivery performance as part of the monthly review
Account handling and Customer Service experience
* High level of initiative to deal with account queries and customer issues
* MRP or similar manufacturing computer system Experience of working with Microsoft Office tools
* Experience working with SAP & ERP/MRP (desirable but not essential)
* Flexible
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