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Customer Training Support Advisor

4 months ago

Wrexham Wales, United Kingdom BluetownOnline Ltd Full time €23,750

Job Title : Customer Service Advisor
Job Type: Full-time, part-time, evening & weekend shifts available
Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here.
We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.
You'll begin your 3-week training journey, where you'll learn how to use our bespoke, in-house call management system. You'll be shown how to handle a variety of calls and enquiries across the range of sectors we support - including Property, Legal, Healthcare & Finance - and for our Bespoke Customer Teams clients.
Providing phone support on behalf of a variety of clients across a diverse range of industries will mean that no two days are the same A confident telephone manner with good interpersonal skills
The ability to use your empathetic listening skills to deliver excellent customer service over the phone
Good computer and data entry skills
Permanent contract
~ Starting salary of £23,750, rising to £24,250 after 6 months in the role
~26 days annual leave, plus bank holidays
~ Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
~ Access to our wellbeing room to help enhance your physical and mental wellbeing
~ Comprehensive training and where desired, long-term career progression across the business
~ 5 hours per week, on a rotating shift pattern which will include working one Saturday or Sunday out of every 4 weeks. Please note that these rotas are subject to occasional change, although plenty of notice will be given.
PA, Personal Assistant, EA to Associate, PA to Associate, Customer Service Assistant, Customer Service, Switchboard Handler, Office Assistant, Business Administrator, Admin Assistant, Administrator, Executive Assistant, Business Assistant, Secretary, Call Handler, will also be considered for this role.