Customer Training Support Advisor
2 weeks ago
Customer Service Advisor
£Permanent opportunity in Wrexham
Hybrid opportunity.
~22 days holiday + plus bank holidays + duvet day + your birthday + 1 CSR day.
~ Holidays increase with length of service (1 additional day every year with a maximum of 25 days).
~ Employee Assistance Programme.
Customer Service Advisor required for a global market leader who operate in the retail sector. This role will suit an individual with excellent communication and the ability to solve issues quickly whilst upholding the company brand values.
Responsibilities of the Customer Service Advisor:
Manage the global customer service enquiries.
Work in line with company SLAs and drive continuous improvements to support with customer satisfaction and retention.
Utilise customer feedback to make continuous developments to our FAQs to support the reduction of inbound enquiries.
Support the wider team with administrative tasks as and when required.
The successfully appointed Customer Service Advisor will have the following skills and abilities:
Strong customer service skills.
Familiar with email marketing software's and e-commerce platforms.
Computer literate- Intermediate proficiency in Microsoft programs.
Ideally be proficient in reporting and data analysis.
Customer Service Assistant, Customer Service Administrator.
Once you click to apply for this job your application will be immediately received by Travail Employment Group. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.
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