Complaints Administrator
3 weeks ago
Position Overview: The Complaints Administrator will beresponsible for managing and co-ordinating customer complaints andinquiries, ensuring they are responded to in a timely and efficientmanner.
The ideal candidate will possess excellentcommunication skills, a strong sense of empathy, and a commitment todelivering exceptional customer service. This role requires theability to effectively liaise with customers, colleagues, and otherstakeholders to address concerns and ensure resolution.
Key Responsibilities:
- Receive and ProcessComplaints: Act as the primary point of contact for customercomplaints and inquiries, promptly acknowledging receipt anddocumenting details of each complaint in the designated system.Responding to the complainant by telephone, email or letter to confirmacknowledgement of initial complaint.
- Provide CustomerSupport: Offer empathetic and responsive customer support tocomplainants throughout the complaints resolution process, keepingthem informed of progress and ensuring their concerns are addressedwith sensitivity and professionalism.
- MaintainDocumentation: Maintain accurate and detailed records of allcomplaints, correspondence, and actions taken to resolve each issue.Generate reports as needed to track complaint trends, identifyrecurring issues, and propose proactive solutions.
To beconsidered for this position it is essential to have complaintsmanagement experience within a Property / Housing / Construction orLocal Authority environment.
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Complaints Administrator
4 weeks ago
London, United Kingdom North West London Integrated Care Board Full timeThe Complaints Administrator is responsible for supporting the Complaints Manager and the team in the daily administrative and operational management of the Complaints functions across NWL London. Key Duties and Responsibilities As a Complaints Administrator, the post holder will work as part of the team in delivering an effective service supporting the...
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Administrative Officer
7 days ago
Westminster, Greater London, United Kingdom Akton Recruitment Full timeAdministrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...
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Complaints Administrator in London)
2 weeks ago
London, United Kingdom Spencer Clarke Group Full timeWe are seeking a Complaints Administrator for a Local Authority Client based in Southwest London. In this role you will be responsible for logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Your role will involve engaging with residents via telephone, email, and formal written...
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Administrative Officer
4 days ago
Westminster, Greater London, United Kingdom Teqniq Limited Full timeTeqniq is searching for a *Administrative Officer – Complaints* to work in the public sector.36 hours per week.3 months contract.09:00-17:00*Job Description:*As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per week.Your role...
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Complaints Administrator
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London, United Kingdom marshmallow Full time**Our mission**: Definitely not a sweet shop. We're the tech company making insurance more accessible and more affordable for as many people as possible. We’re proud of our journey so far. We’ve helped hundreds of thousands of customers get fairer cover, all while being rated excellent on Trustpilot. But we’re just getting started. Over the next 2...
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Administrative Officer
2 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeAdministrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...
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Administrative Officer
3 days ago
London, United Kingdom Service Care Solutions Full timeAdministrative Officer - Complaints WCR 2 Job Title: Complaints Administrator Location: Westminster Contract Type: Temp Ongoing Salary: £20.23 umbrella p/h Role Overview: As an Administrative Officer in the Complaints Team, you will play a pivotal role in ensuring the smooth operation of our complaint resolution processes. Reporting directly to the...
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Complaints Handler
7 days ago
London, United Kingdom Randstad Delivery Full timeComplaints Handler Complaints Handler - Croydon / Hybrid - Leading Block Management Company Are you a proven Administrator seeking a new role with a market leading brand? Do you have experience in customer support and complaint management? Are you looking for an employer of choice that can offer you a career? My client offers: Leading Company voted...
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Complaints Coordinator
1 week ago
North London, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a fantastic organisation to recruit Complaints Coordinator's to join them on a Permanent and Part Time Basis. We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain...
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Insurance Complaints Executive
4 weeks ago
London, United Kingdom MW Appointments Full timeInsurance Complaints Executive 100% Remote Working Option but ideally Hybrid Working with 1 day in the office (London or Chelmsford) every other week. Salary £40,000 to £50,000 + annual bonus & excellent benefits package Purpose This role exists to provide specialist complaints handling, guidance, management and oversight to ensure the fair treatment...
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Complaints & Insight Coordinator
1 month ago
North London, United Kingdom MMP Consultancy Full timeMMP Consultancy is looking to recruit a Complaints and Insight Coordinator to join a Housing Provider in North West London on a Temporary basis. Key Responsibilities: - Ensure the accurate recording of customer complaints into the organisation and in line with our policy and procedures. - Supporting internal stakeholders to investigate and respond to...
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Complaints Paralegal
10 hours ago
London (Central), United Kingdom Michael Page Legal Full timeAn exciting opportunity has arisen for a Complaints Paralegal with an interest in property law to join a prestigious legal team. The successful candidate will have the responsibility to handle and resolve customer complaints in a professional and timely manner.Client DetailsOur client is a respected leader in the property industry, boasting a portfolio of...
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Complaints Paralegal
9 hours ago
London (Central), United Kingdom Michael Page Legal Full timeAn exciting opportunity has arisen for a Complaints Paralegal with an interest in property law to join a prestigious legal team. The successful candidate will have the responsibility to handle and resolve customer complaints in a professional and timely manner.Client DetailsOur client is a respected leader in the property industry, boasting a portfolio of...
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Complaints Officer
1 month ago
London, United Kingdom Essential Employment Full timeComplaints Officer (Hybrid) needed in Westminster, £17.42ph PAYE – Reference: RQ1241633 As a Complaints Officer, you’ll report to a Complaints Team Manager, based in one the offices for a minimum of three days per week. Your role within the complaints team will involve handling various administrative tasks related to complaints. This includes...
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Quality Manager
2 weeks ago
London, United Kingdom Tec Partners Full timeI'm pleased to have partnered with a healthcare technology company that specialises in patient monitoring. Their unique platform allows them to provide continuous monitoring outside of clinical settings for early detection of health deteriorations. With an overall goal of improving patient outcomes, reducing hospital readmissions and enhancing efficiency...
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Quality Manager
2 weeks ago
London, United Kingdom Tec Partners Full timeI'm pleased to have partnered with a healthcare technology company that specialises in patient monitoring. Their unique platform allows them to provide continuous monitoring outside of clinical settings for early detection of health deteriorations. With an overall goal of improving patient outcomes, reducing hospital readmissions and enhancing efficiency of...
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Complaints Officer
3 weeks ago
Westminster, Greater London, United Kingdom Allied Healthcare Full timeComplaints Officer (Hybrid) needed in Westminster, £17.42ph PAYE - Reference: RQ1241633 As a Complaints Officer, you'll report to a Complaints Team Manager, based in one the offices for a minimum of three days per week. Your role within the complaints team will involve handling various administrative tasks related to complaints. This includes...
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Quality Manager
2 weeks ago
London, United Kingdom Tec Partners Full timeI'm pleased to have partnered with a healthcare technology company that specialises in patient monitoring. Their unique platform allows them to provide continuous monitoring outside of clinical settings for early detection of health deteriorations. With an overall goal of improving patient outcomes, reducing hospital readmissions and enhancing...
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Complaints Officer
3 weeks ago
Westminster, Greater London, United Kingdom Allied Healthcare Full timeComplaints Officer (Hybrid) needed in Westminster, £17.42ph PAYE - Reference: As a Complaints Officer, you'll report to a Complaints Team Manager, based in one the offices for a minimum of three days per week. Your role within the complaints team will involve handling various administrative tasks related to complaints. This includes engaging with...
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Corporate Complaints
2 weeks ago
London, United Kingdom Reed Full timeMy client, a London social housing provider, seek an experienced Corporate Complaints and InsightOfficer to start asap! The Corporate Complaints & Insight Officer role is pivotal to the success of delivering a first-class customer experience . This role is central to the seamless management and delivery of the overall complaints & Insight function. As...