Customer Experience Transformation Manager

2 months ago

England, United Kingdom S.I.S Executive Full time €140,000

Position : Global Consulting Customer Experience Transformation Senior Managers
Management Consulting

Pharmaceutical, Bio Tech and Life Sciences

Package up to £140K (including benefits and bonus) dependent on experience

Our client is a market leading Top Tier Global Consulting firm. With offices in nearly 200 countries and a workforce of over 300,000 employees they support some of the World’s leading Private, Publicly traded organisations and government / governing bodies in defining and executing business critical strategies, covering a variety of themes, topics and competence areas. They are looking to significantly ramp and grow their consulting presence in the Global Pharmaceutical, Bio Tech and
Life Sciences sector and as such are looking for a number of Senior Managers to join the team focussed on the Customer Led / Customer experience competence area

These are classic C-Suite consulting roles – hybrid working, where you will have the opportunity to help shape and take responsibility for some of the world’s most ambitious and complex Supply Chain transformation projects and programs across the Pharma, Bio Teach and Life Sciences sector. As a Senior Managers or Manager within the practice you will help clients to shape ideas and solve complex problems through building trust, advocacy and confidence. Typical areas of project program work will include Customer and experience strategy - Customer growth strategy, Customer segmentation, Experience strategy and design, Value proposition development, Digital customer insights and analytics: Marketing & Sales - Marketing strategy and operating model, Portfolio and brand management, Sales force strategy and effectiveness Channel and GTM strategy, Sales organisation design and alignment, Digital marketing and commerce strategy: Customer Analytics - Consumer insight, Marketing analytics, Sales analytics, Big data and digital analytics. Furthermore, you will lead and support projects for clients that deliver best in class results leveraging capabilities from across the client firm in the areas listed above.

In order to be successful in these roles all applicants will need to have significant business change and transformation experience focussed in one of the aforementioned sectors Pharma, Life Sciences or Bio Tech. Your experience could have been gained within a Top Tier Big 4 or equivalent Global consulting organisation, operating as a stand – alone consultant or you could be currently working within the Pharma, Life Sciences Bio Tech sector in an internal change function operating at a strategic level. You do not need expertise in all of the transformation areas outlined above, what is essential is that your experience is change / transformation focussed and you have an understanding of enterprise-wide change. We are seeking individuals who are looking for full life cycle transformational project work and to that end you will need a high degree of commercial acumen and an ability to see things through.

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