Support Services Administrator

2 weeks ago

Belfast, United Kingdom Trócaire Head Office, Maynooth, Co. Full time

We are looking for someone with proven experience in donor/customer care, administration and data input who has an enthusiastic, positive and proactive approach to their work as well as the ability to build and maintain relationships with colleagues and external stakeholders.
Are you a skilled administrator energised by the thought of working in an organisation that supports people and communities to tackle the root causes of poverty and injustice? Trócaire’s Donor Services Team in Northern Ireland sits within the Ireland Division and engages in donor care and income processing. As the Donor Services Assistant, you will support our work by delivering excellent donor care via various communications means, process all income for the region accurately, while collaborating with the overall Northern Ireland team. You will work in a place where you will add value and help change millions of lives around the world.
You will work in our Belfast office, 3 days a week (between Monday and Thursday, Thursday being mandatory).
We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Ensure Women & Girls’ Protection, Voice & Influence;
• You will report to the Donor Services & Centre Lead.The job opportunity will be offered on a permanent basis. This is a part-time job (3 days a week, preferably 2 days between Monday and Wednesday, plus Thursday) and is based in Belfast (fully office based). We are looking for someone with at least one year’s experience in administration, customer/donor care, data input and working with a CRM (Customer Relationship Management) such as Salesforce.
The successful candidate will possess great attention to detail, excellent communication skills (both written and oral), be able to demonstrate good time management, data input, organisation and problem-solving skills, and the ability to work independently or as part of a team. Good working knowledge of MS Word and Excel is essential.
We would love to add another enthusiastic, positive member to our dedicated, high-performing Donor Services team, willing to learn, show initiative and deliver results.
Trócaire offers a competitive package of salary and benefits including pension scheme and life assurance. We have an excellent range of work life balance friendly policies including Flexible working. Car park space nearby provided.
Safeguarding Programme Participants-Children & Adults
Please ensure to click here for more information on Trócaire’s safeguarding policies.
We are an organisation that embraces diversity and inclusion. Reasonable accommodation for applicants with disabilities can be provided to support participation in the recruitment process when requested and indicated in the application or by contacting hr@trocaire.See our Diversity and Inclusion statement here
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