1st Line Support Analyst
2 weeks ago
1 st Line Support Analyst
Location: Tamworth/Hybrid - 2/3 days a week from home
Salary & Benefits: Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications
Hours: Monday to Friday (flexible start and end times)
Overview:
Working for a highly successful MS Gold Partner IT Managed Services company, the 1 st Line Support Analyst works as part of a team responsible for providing telephone and remote access support for clients on a range of workstation, application and hardware issues, including some server and network support. With a solid customer services ability you will also be responsible for carrying out a range of daily network administration tasks, detailed below. This is a brilliant opportunity to work for a specific IT company, rather than being a part of an IT department of a non-IT company, and opportunities to learn and progress up the career ladder are regularly available.
This company takes the development of their 1 st Line Support Analyst so seriously that they pay for you to do Microsoft qualifications - and your rewarded with a salary increase when you've completed them.
Responsibilities:
* Providing a first response via telephone and remote support to clients
* Managing your own call queue within specified SLAs
* Resolving technical issues for clients
* Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage
The Team:
* Working as part of a large dedicated team
* Reporting to the Head of Service Delivery through the Helpdesk Manager
Essential Experience:
* Active Directory (managing user accounts within AD)
* Group Policies (what are they, how they are enforced)
* MS Exchange (management of user accounts, 'how do I' support advice, access requests)
* MS Office ('how do I' support advice, basic trouble shooting)
* Terminal Server (trouble shooting connection issue)
* Experience within a technical support customer led IT helpdesk
Desirable:
* Windows Server
* Knowledge of application support
Miscellaneous:
* Monday to Friday, 40 hours a week
* 23 days annual leave rising to 27
* Qualifications allowance payable upon successful completion of funded accreditations
* Overtime allowance
Tamworth, Sutton Coldfield, Burton Upon Trent, Lichfield, Hinckley, Swadlincote, Coalville, Nuneaton, Brownhills, Walsall, Erdington, Burntwood, Birmingham, West Midlands, Warwickshire, Staffordshire, Leicestershire
**This is a brilliant opportunity for any Service Desk professionals who want to work for a company that is stable, successful, and take your career development seriously.***
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
#J-18808-Ljbffr-
1st/2nd Line Application Support Engineer
3 weeks ago
Co. West Midlands, United Kingdom Mentmore Full timeJob Description 1st/2nd Line Application Support Engineer - SQL £40k +benefits and expenses Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to assist with all 1st/2nd line Application queries. This role will offer...
-
1st Line PKI Engineer
3 weeks ago
Solihull, West Midlands, United Kingdom Project People Full time1st Line PKI Engineer We are looking for a 1st Line PKI engineer to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with attention to detail is a must. The ideal candidate will be flexible and dynamic with a can-do attitude, working in a fast-paced environment joining a friendly and collaborative team. The...
-
Junior IT Support/first Line Support
1 week ago
West Sussex, United Kingdom REED Full timeJunior IT Support Role/First Line Support Location: Washington, West Sussex - Hybrid Role Type: Full time Permanent Role Junior IT Support Engineer required to join a fast paced and growing telecommunications organisation based in West Sussex. This is an exciting opportunity to join their technical operations team. The role will be a mixture of providing...
-
Junior IT Support/first Line Support
5 days ago
West Sussex, United Kingdom Reed Full timeJunior IT Support Role/First Line Support Location: Washington, West Sussex - Hybrid Role Type: Full time Permanent Role Junior IT Support Engineer required to join a fast paced and growing telecommunications organisation based in West Sussex. This is an exciting opportunity to join their technical operations team. The role will be a mixture of providing...
-
1st/2nd Line ICT Support Analyst
3 days ago
Walsall, West Midlands, United Kingdom Housing Quality Network Full timeBeing the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first and second line diagnosis, resolution and technical support. Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT...
-
1st Line IT Support Technician Remote
Found in: Jooble UK C2 - 5 days ago
Chichester, West Sussex, United Kingdom Candidate Source Ltd Full timeJoin a well-established IT support agency as a 1st Line IT Support Technician to join their growing team. They have an extensive range of clients, mainly in the UK, and offer a complete IT solution. THE 1st LINE IT SUPPORT TECHNICIAN JOB: ~ You’ll r...]]
-
IT Support Analyst
2 weeks ago
Co. West Midlands, United Kingdom Macildowie Associates Full time1 st Line Support Analyst Tamworth/Hybrid - 2/3 days a week from home Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications Hours: Monday to Friday (flexible start and end times) Working for a highly successful MS Gold Partner IT Managed Services company, the 1 st Line Support Analyst works as part of a team...
-
IT Business Systems Analyst
6 days ago
Co. West Midlands, United Kingdom Genesis Technical Recruitment Ltd Full timePurpose of Role: The IT Business Analyst will report to the Head of I.T. and will provide direct support to our clients sites, both in Coventry and North America. This role will be a business facing role, liaising with business teams to support all enterprise applications and delivery of reporting requirements, data analysis and projects. The Business...
-
1st Line Support
3 days ago
Wakefield, West Yorkshire, United Kingdom Randstad Delivery Full timeJob Title: 1st Line IT Support Apprentice 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:00pm Training Provided : Level 3 IT Support Pathway standard delivered via virtual learning platform sessions. IT Vendor training will also be provided. Answering the phone and providing...
-
1St Line IT Support Apprentice
3 days ago
Wakefield, West Yorkshire, United Kingdom Randstad Delivery Full timeAre you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. Job Title: 1st Line IT Support Apprentice Pay: £15000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:00pm Location - Wakefield Training...
-
Warehouse Analyst
2 days ago
Wolverhampton, West Midlands, United Kingdom EA First Compass House Full timeMy client is looking to bring on board and experienced WMS Analyst base din Wolverhampton, to support the 1st and 2nd line IT help desk. My client are a global third party logistics provider, who are looking to bring on board a WMS Analyst based in Wolverhampton to support the team in their continued growth. Provide at location control board support for...
-
IT Service Desk Technician
3 weeks ago
Wakefield, West Yorkshire, United Kingdom Interface Recruitment UK Full timeIT Service Desk Technician – Leeds Centre – Professional Services – REF 580 This role is focused on providing first level support to the client ensuring their productivity through effective use of the Firms IT systems. To deliver a high level client service experience and to continually improve the quality of the service delivered through...
-
IT Service Desk Analyst
2 days ago
South West, United Kingdom Spectrum IT Recruitment Full timeIT Service Desk Analyst - 2nd lineLike the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK.As an IT Service Desk Analyst,...
-
WMS Analyst
4 days ago
Wolverhampton, West Midlands, United Kingdom EA First Compass House Full timeMy client is looking to bring on board and experienced WMS Analyst base din Wolverhampton, to support the 1st and 2nd line IT help desk. My client are a global third party logistics provider, who are looking to bring on board a WMS Analyst based in Wolverhampton to support the team in their continued growth. The key responsibilities of the WMS Analyst...
-
IT Support and Service Desk Operator
3 days ago
Co. West Midlands, United Kingdom Hays DT - Midlands Full timeHays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Experience in a 2nd line...
-
Service Desk Analyst
3 days ago
Co. West Midlands, United Kingdom Hays DT - Midlands Full timeHays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line...
-
IT Service Desk Analyst
2 days ago
South West London, United Kingdom Spectrum IT Recruitment Full timeIT Service Desk Analyst - 2nd lineIT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK.As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.The position would suit someone...
-
1st Line Network Engineer
2 days ago
Wakefield, West Yorkshire, United Kingdom Nasstar Full timeWE’RE RECRUITING! 1st Line Network Engineer x 4 Location: Wakefield (Hybrid after initial training period) Salary: Competitive Base + Benefits Job Type: Permanent, Full-time Shifts : 40 hours between 07:00 - 19:00 GMTwith 1 Sat every 6 weeks or so. Looking for a change of pace? Want to join a team that helps and supports one...
-
Senior Logistics Analyst
2 weeks ago
Co. West Midlands, United Kingdom Proftech Talent Ltd Full timeRole Title: Senior Logistics Analyst Reporting To: Logistics Manager Role Purpose: To take a lead role in the day to day running of the Logistics Department and to deputise in the absence of the Logistics Manager Key Responsibilities The role of the Senior Logistics Analyst will be responsible for supporting the Logistics Manager. They...
-
Huddersfield, West Yorkshire, United Kingdom Interface Recruitment UK Full time1st to 2nd line engineer Huddersfield REF 973 Holidays: 22 + extra 3 days over 3 years to 5 year tenure (plus all bank holidays) Training needs covered: Social Team including Go Karting on a monthly basis Friday afternoons off On a day to day basis, you will be involved in the investigation and resolution of customer and internal support requests. In...