IT Support and Service Desk Operator

2 weeks ago


Co West Midlands, United Kingdom Hays DT - Midlands Full time

Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level.
Strong experience working in an environment aligning with ITIL best practices.
Experience in a 2nd line service desk role
Experience in training and mentoring
Experience of working with Windows operating system images and maintenance.
Experience troubleshooting application issues, and investigating Servers, applications & GPOs.
Ability to take log files and events, then problem solve, and root cause analysis issues.
A good understanding of network principals, wireless, Switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
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