Remote support technical service desk Support Engineer
2 weeks ago
I am currently looking to recruit a 2 nd line Support Engineer for a leading company based in Blackburn. This is an exceptionally exciting role where you will be working as part of a team on a Service Desk dealing with 2 nd Line Support. You will be responding to both telephone calls and emails as well as solving problems ranging from simple password resets to more complex issues requiring remote access. There could be some work on client site to complete installation work.
The ideal candidate will have a strong 2 nd line support experience as well as skills in Active Directory, Remote access support tools and Microsoft Software. It is also essential that you have excellent customer service experience and a good telephone manner.
Occasionally you will need to carry out technical site visits, audits and installation on customer sites.
This role does have a shift pattern, so you need to be prepared to work nights some weeks.
You need to hold a Valid UK Driving License to apply.
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