IT Service Desk Engineer

4 weeks ago


Horsham West Sussex, United Kingdom Terry Parris Associates Full time

Job Title: IT Helpdesk Engineer
Employment Type: Permanent
Helpdesk Network/Systems Engineer
Our client is a very well-established Electronics Engineering company, with a global footprint.
They have an exciting opening to work within their IT team. This is a permanent position, with an excellent salary, company benefits including Profit Share Scheme, Life Assurance, Healthcare benefits, half day Friday’s and 25 days holiday + Bank Holidays.
40% Helpdesk IT Support, 60% Systems Engineer, Covering 2 UK sites and 1 Germany site.
Provide helpdesk services, support IT queries, and manage service requests using Ivanti service desk.
* Maintain and develop IT systems and network infrastructure for UK and Germany in alignment with Corporate IT.
* Ensure IT security, coordinate with global IT Security team, and address potential threats.
* Manage Microsoft and third-party software applications, including O365, with expertise in O365 admin portal and PowerShell.
* Maintain Rubrik backup solution, ensuring compliance with corporate data backup requirements.
* Ensure asset management and software licensing compliance.
* Provide remote and onsite support to Spellman facilities globally.
* Manage Microsoft Teams telephone system integration with IT applications.
* Adhere to ISO 9001 Quality, ISO 14001 Environmental, and Health and Safety management systems.
* Manage VMWare server infrastructure and SAN.
* Microsoft Windows Enterprise technologies (Windows OS, Server, Office 365, SharePoint, SQL Server, CRM, Microsoft Teams).
* Third-party systems (Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, DLP solutions).
* Hardware solutions (SAN, Servers, Desktops, Laptops).
* Experience in system analysis, development, and deployment; VOIP and Microsoft Teams Phone Systems experience.
* PMP or Project Management experience is a plus.
If you meet some of the criteria, but you’re not sure your experience is completely in line with the role, apply and we will review your CV and let you know.
IT SUPPORT.........IT SUPPORT.........IT SUPPORT.........IT SUPPORT


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