IT Support and Service Desk Operator

3 weeks ago


Halifax West Yorkshire, United Kingdom Michael Page (UK) Full time

Our client is a well-established public sector organisation based in Halifax . With over 5000 employees, they provide vital services to the local community and have a strong reputation for their commitment to staff development.
Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
Conduct timely repair of IT equipment and peripherals that are not functioning properly.
Provide accurate and timely logging of problems and resolution for problems in the problem management database.
Escalate more complex problems to the appropriate support groups.
Help install and perform minor repairs to hardware, software, and peripheral equipment.
Support the roll-out of new applications, among other duties.
A successful Service Desk Analyst should have:
A good understanding of Microsoft office suite.
Experience working in a Service Desk Analyst role or similar.
Knowledge of IT systems and infrastructure.
Generous holiday leave and access to all benefits.
Opportunities for professional development with great training opportunities and growth within the company.
A positive and supportive company culture.



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