Service Desk Administrator

1 month ago


Handsworth West Midlands, United Kingdom Equans Full time

Help Desk Operative
Location: City Hospital, Dudley Road, Birmingham B18 7QH
Length: 3 months temporary contract to perm
Shift patterns to be discussed further at interview stage, Working hours will be on a shift basis covering the hours of 07:00 - 19:00. Shift start times will either be 07:00, 09:00 or 10:00
54/hour PAYE
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Help Desk Operative on behalf of a well established Facilities Management company on a 3 months temporary contract to perm.
In this role you will be working on responding to, planning and organising the full life cycle of all facilities management work from customer enquiry to job completion. To log calls, assigning calls to directly employed labour and sub-contractors
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First point of contact for incoming telephone calls and service requests received by telephone, fax and email.
*
Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs).
*
Sort and dispatch calls to engineer, subcontractors and Team Leaders based on the correct skills sets, location and service delivery arrangements.
*
Helpdesk, scheduling or call centre background is essential
*
Able to operate Microsoft Office and any other CRM systems
*
An excellent telephone manner with the ability to communicate effectively at all levels
*
Strong communications skills in both telephone and correspondence/report handling



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