Service Desk Analyst

1 month ago


Meriden West Midlands, United Kingdom Network Construction Services Full time
We have an exciting opportunity for a 1st Line Analyst (Service Desk Analyst) to join our IT Service team in Meriden, CV7.

In this role, you will be part of the team which is a single point of contact for all business users and their IT needs, varying from software to hardware issues, providing support through face to face, email, chat, and phone.

You will need to capture the details of the incident in the management tool and manage the incident where required, also escalate where needed. 

As an Investor in People, we are proud to have been recognised as one of Britainâs top employers in several independent reviews: We have been on the Sunday Times 'Top 100 Companies to Work For' list every year since 2007. We placed 24th in the list of 'Best Large Companies to Work For' in the UK, the highest placed recruitment firm. We also ranked 1st in Scotland and 11th in the West Midlands in the regional lists. Best Companies have accredited us with three stars for 'World Class Employee Engagement'.

 

Duties:
  • Resolving requests that have been made by the customer.
  • To liaise with 3rd line business partners in support of the above.
  • To liaise with both software and hardware technicians to resolve any issues that may occur.
  • To be aware of Service Level Agreements and act accordingly.
  • Have a flexible and mature approach to the working environment and those around them.
  • Work adhoc on tasks requested by the Support Desk Team leader.
 

This is a full-time permanent opportunity with career progression opportunities offering a starting salary of up to £26,000.

Experience or knowledge in the following
  • O365 Administration
  • VOIP Telephony
  • Active Directory
  • ITSM Ticket Logging Systems
  • ITIL
  • CRMs
  • Citrix
 

We'd love to hear from you, hit apply

  • Meriden, Solihull, United Kingdom Pertemps Leicester Full time

    **Position: Service Desk AnalystLocation: CoventrySalary:Up to 25K D.O.EWorking hours: Monday to Friday - 9am - 5.30pm**The Role You will be the first point of contact for customers, delivering a professional service that promotes high customer satisfaction levels. Logging tickets using out ITSM call logging software. Ensuring customers are kept up to date....

  • Service Desk Analyst

    3 weeks ago


    Meriden, Solihull, United Kingdom Pertemps Coventry Full time

    We have an exciting opportunity for a 1st Line Analyst (Service Desk Analyst) to join our IT Service team in Meriden, CV7. In this role, you will be part of the team which is a single point of contact for all business users and their IT needs, varying from software to hardware issues, providing support through face to face, email, chat, and phone. You will...

  • Service Desk Analyst

    1 month ago


    Meriden, Solihull, United Kingdom Pertemps Coventry Full time

    We have an exciting opportunity for a 1st Line Analyst (Service Desk Analyst) to join our IT Service team in Meriden, CV7. In this role, you will be part of the team which is a single point of contact for all business users and their IT needs, varying from software to hardware issues, providing support through face to face, email, chat, and phone. You will...


  • South West London, South East, United Kingdom The Fortune Group (Recruitment) Limited Full time

    The Fortune Group our recruiting for an IT Service Desk Analyst working in a hybrid role with a South West London office.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Suitable IT Service Desk Analyst will be technically competent with the ability to liaise with high level clients and able to work...


  • West Yorkshire, United Kingdom Investigo Full time

    Service Desk Analyst - contract, inside IR35 Hybrid- York My client is undergoing an exciting IT transformation and as such has a requirement for additional Support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support experience working in a similar customer facing...

  • Service Desk Analyst

    4 weeks ago


    Co. West Midlands, United Kingdom Compass Group Full time

    Compass Group Plc (Compass) is a £22.9 billion turnover, global organisation and the world’s leading provider of food and support services. With operations across seven key business areas (Foodservice; Support Services; Business & Industry; Healthcare & Seniors; Education; Sports & Leisure; and Defence, Offshore & Remote), Compass serves customers in...

  • Service Desk Analyst

    2 months ago


    West Midlands (Region), United Kingdom Concept Resourcing Full time

    I am looking for a number of Service Desk Analysts who hold a current/valid Security Clearance. On behalf of an IT Managed Services Business, you will be providing 24x7 IT Support to a specific highly sensitive end client. You will have previous experience on a 24x7 Service desk. You will hold a valid Security Clearance. **Location**: Remote **Shift...

  • Service Desk Analyst

    1 month ago


    Chester, North West, United Kingdom Sykes Cottages Ltd Full time

    About the RoleJoining our central service, working across the Forge Holiday Group, our business-critical IT Service Desk are seeking two new Service Desk Analysts to join our IT Operations team at our Chester head office.For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Due to the on-call aspect...


  • West Midlands, United Kingdom GSF Car Parts Full time

    As an IT Service Desk Analyst within GSF Car Parts, you will support MAM Autopart systems to affirm continuity of business requirements as the escalation point from 1st line for instances involving but not limited to application systems, which require more technical knowledge and experience to maintain completion within SLAs.Main duties include:Acting as the...


  • West Midlands, United Kingdom GSF Car Parts Full time

    As an IT Service Desk Analyst within GSF Car Parts, you will support MAM Autopart systems to affirm continuity of business requirements as the escalation point from 1st line for instances involving but not limited to application systems, which require more technical knowledge and experience to maintain completion within SLAs.Main duties include: Acting as...


  • Meriden, United Kingdom Pertemps Coventry Full time

    **The main purpose of role**: Reporting to the Support Desk Manager, the Request Fulfilment Support Desk Analyst is responsible for assisting the end user in the daily setup of requested items and accounts as well as adhoc housing keeping tasks when required. To act as first contact for any service request that comes into the Support Desk via any of the...


  • West Midlands (B QJ), United Kingdom Serco Limited Full time

    Out of Hours Service Desk Analyst Hybrid - Solihull OfficeOvernight and weekends are worked from homeFull Time, 42 hours per week, Permanent. You will be required to work bank holidays if scheduled.Salary - £27,170 per annum + £6,000 shift allowance Here at Serco, we are seeking an enthusiastic Service Desk Analyst to work on a multi-client Service Desk,...


  • West Midlands (B QJ), United Kingdom Serco Limited Full time

    Out of Hours Service Desk Analyst Hybrid - Solihull OfficeOvernight and weekends are worked from homeFull Time, 42 hours per week, Permanent. You will be required to work bank holidays if scheduled.Salary - £27,170 per annum + £6,000 shift allowance Here at Serco, we are seeking an enthusiastic Service Desk Analyst to work on a multi-client Service Desk,...

  • Service Desk Analyst

    2 months ago


    East Grinstead, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time

    Endeavour Recruitment require a Service Desk Analyst for their busy client close to Gatwick Airport in the West Sussex area. You would be trouble shooting and resolving hardware, software and networking issues either over the telephone or desk-side. The successful candidate will be flexible by nature, enthusiastic and self-motivated. You should have...


  • North West Leicestershire, Leicestershire, United Kingdom Refresco Tampa Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This is a 1st line IT support role offering a supportive environment to kick-start your career in IT. If you have a passion for IT and would like to enhance your knowledge, we would like to speak with you. Training will be provided for a passionate up...


  • North West Leicestershire, Leicestershire, United Kingdom Refresco Tampa Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This is a 1st line IT support role offering a supportive environment to kick-start your career in IT. If you have a passion for IT and would like to enhance your knowledge, we would like to speak with you. Training will be provided for a passionate up...


  • Chichester, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time

    Endeavour Recruitment require a Junior Service Desk Analyst for their busy client close to Gatwick Airport in the West Sussex area. You would be trouble shooting and resolving hardware, software and networking issues either over the telephone or desk-side as a 1 st Line Support Analyst. Previous experience is not essential for this role but a keen...


  • Co. West Midlands, United Kingdom GSF Car Parts Full time

    As an IT Service Desk Analyst within GSF Car Parts, you will support MAM Autopart systems to affirm continuity of business requirements as the escalation point from 1st line for instances involving but not limited to application systems, which require more technical knowledge and experience to maintain completion within SLAs. Main duties include: Acting as...


  • Chichester, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time

    Endeavour Recruitment require a Junior Service Desk Analyst for their busy client close to Gatwick Airport in the West Sussex area. You would be trouble shooting and resolving hardware, software and networking issues either over the telephone or desk-side as a 1 st Line Support Analyst. Previous experience is not essential for this role but a keen...


  • North West England, United Kingdom Newton Blue Full time

    A Lancashire based Tech Company are looking to recruit a number of enthusiastic and ambitious Trainee Service Desk Analysts for its Tier 1 Service Desk.A great opportunity to break into the IT sector and be full trained and developed in troubleshooting software and hardware issues. Hybrid working available, 4 days in the office and 1 day from home. What...