IT Service Desk Analyst

4 days ago


Co West Midlands, United Kingdom GSF Car Parts Full time
As an IT Service Desk Analyst within GSF Car Parts, you will support MAM Autopart systems to affirm continuity of business requirements as the escalation point from 1st line for instances involving but not limited to application systems, which require more technical knowledge and experience to maintain completion within SLAs.

Main duties include:
  • Acting as the main point of contact for resolving helpdesk tickets linked with errors/project work/ user processes with the MAM autopart systems
  • Deputise for Commercial Systems Controller to ensure that the company Commercial System, as well as other supported and legacy systems are kept running for all departments to operate.
  • Providing onsite and remote support across the business
  • Prioritising and dealing with any issues that require urgent attention
  • Performing IT troubleshooting to ascertain faults and implement fixes.
  • Carrying out daily checks on autopart servers to monitor critical business processes including but not limited to sales, orders, reports and ledger information.
  • Maintenance of automated services associated with the commercial system, assist in the scheduling of Company Dayend and Month
  • End Routines and the generation and transmission of EDI files across all instances of Autopart that are managed internally.
  • Review monitoring alerts to identify any issues that require action or escalating to incidents
  • Provide assistance with system upgrades as and when needed.
  • Involvement in project work such as the migration of acquired companies into single autopart
  • Providing out of hours assistance to support projects and major incidents.
  • Act as an escalation path for issues and be expected to take ownership and responsibility through to resolution.
  • Liaising with 3rd parties for specialist MAM development.
  • Control and set up the software version and internal/ external functionality available in numerous test environments
  • Creating and maintaining documentation and reports as required
Technical support required with:
  • SQL
  • MAM Software systems and interfaced applications
  • Data Comms Experience
  • Data Analysis
  • Excellent Microsoft application skills
  • GDPR
  • Uniselect/ GSF Group Governance practices
Working hours:

40 hours per week, Monday Friday

ADZN1_UKTJ


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