IT Service Desk Analyst
4 days ago
- Acting as the main point of contact for resolving helpdesk tickets linked with errors/project work/ user processes with the MAM autopart systems
- Deputise for Commercial Systems Controller to ensure that the company Commercial System, as well as other supported and legacy systems are kept running for all departments to operate.
- Providing onsite and remote support across the business
- Prioritising and dealing with any issues that require urgent attention
- Performing IT troubleshooting to ascertain faults and implement fixes.
- Carrying out daily checks on autopart servers to monitor critical business processes including but not limited to sales, orders, reports and ledger information.
- Maintenance of automated services associated with the commercial system, assist in the scheduling of Company Dayend and Month
- End Routines and the generation and transmission of EDI files across all instances of Autopart that are managed internally.
- Review monitoring alerts to identify any issues that require action or escalating to incidents
- Provide assistance with system upgrades as and when needed.
- Involvement in project work such as the migration of acquired companies into single autopart
- Providing out of hours assistance to support projects and major incidents.
- Act as an escalation path for issues and be expected to take ownership and responsibility through to resolution.
- Liaising with 3rd parties for specialist MAM development.
- Control and set up the software version and internal/ external functionality available in numerous test environments
- Creating and maintaining documentation and reports as required
- SQL
- MAM Software systems and interfaced applications
- Data Comms Experience
- Data Analysis
- Excellent Microsoft application skills
- GDPR
- Uniselect/ GSF Group Governance practices
40 hours per week, Monday Friday
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