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3rd Line Shared Service Support Infrastructure Engineer
4 months ago
3rd Line Shared Service Support Infrastructure Engineer
Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Shared Service Support Infrastructure Engineer you will contribute to this by working with the current support personnel to understand the products and their use across the shared service to develop and enhance their diagnostic skills/capability.
Are you a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution? Additional scope of responsibilities will include delivering infrastructure development and testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. but equally, if you regard yourself as a subject matter expert in a technology area that we are supporting or will be delivering as a future upgrade then you could find yourself involved in some very exciting project work.
•Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics
•Utilizing monitoring tools to analyze system performance and identify potential issues proactively.
•Documenting system configurations, troubleshooting procedures, and resolutions for future reference, as well as ensuring current documentation is kept up to date.
•Planning and executing infrastructure upgrades, patches, and migrations, ensuring minimal disruption to services during upgrades.
•Testing & improving disaster recovery plans to ensure business continuity in case of system failures or disasters.
•Build, monitoring and support of Windows Server (2019/2022)
•Experience in Linux Server administration (Redhat, Oracle, Ubuntu)
•Active Directory & Group Policy management, design, and troubleshooting
•Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches).
•PKI management (Windows / Entrust)
Microsoft System Center suite management.
•Patching toolsets (WSUS/Redhat Satellite Server),
•Database management (Microsoft SQL Server/MySQL/Postgres)
•We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. com if you would like to apply through the Disability Confident Interview Scheme.
Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
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