Senior Infrastructure Support Engineer

1 month ago

West Bromwich, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

Job summary

This is a great opportunity for a proactive, enthusiastic and highly motivated candidate to join our Digital Data and Technology (DDaT) IT engineering Trust has received significant national investments to facilitate front line digitisation and digital innovation across the Trust. Over the coming years we will be deploying many new systems and technologies, alongside maintaining an excellent level of business as usual, continuity of service and support to our role will provide opportunities to extend your existing skillset and have exposure to new systems to enhance your learning and develop even rely on the team to lead technically on development projects and to provide subject matter expertise in all aspects of our areas of service DDaT IT team are currently based at Heath Lane Hospital in West Bromwich B70 2BG. Our new base, circa April 2024, will be at Peartree Lane, Dudley (DY2 OUW). We operate hybrid working, agreed with management, ensuring effective resourcing across sites and working hours successful candidate will be expected to participate in an out of hours 3rd line on call rota

*** Please be aware that all applicants must have current right to work in the UK. Previous applicants need not reapply. **

Main duties of the job

The key responsibility of the postholder is to:

To communicate effectively with users, technical staff and project teams alike across all ability levels to interpret customer requests into practical, secure and resilient application of the systems. To work on Business As Usual (BAU) tasks related to existing infrastructure and services. To work on infrastructure projects in order to develop and improve the current systems, platforms and infrastructures. Provide technical guidance to other members of the Digital Services team to enable them to provide support to users within the organisation. The role will work closely with and support our Infrastructure Architect on VMware, server support, 365, SharePoint, Azure and general server architecture tasks. The successful candidate will be part of a small cohesive team, which is responsible for managing and maintaining the network and server infrastructure, data and voice services, along with providing third line technical support and consultation to our colleagues and particular role will focus on Servers, VMware and server infrastructure related tasks.

Please refer to the Job Description and Person Specification for the full details.

About us

Employees, workers, and / or contractors will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust's values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues' behaviours breach the spirit of Trust values

Job description

Job responsibilities

To provide high quality third line technical support, to manage and maintain the network and server infrastructure, data and voice services, manage Trust Cyber stance and provide expert technical input incorporating, advice, expertise, consultation, coaching and mentoring, to customers and team colleagues respectively, across Black Country Health Care NHS Foundation Trust. Working within the engineering support team (3rd line), delivering IT services and specialist support to customers of the BCHFT DDaT department.

Provide specialist advice across a number of system areas such as; Cisco switches, HP, Dell, Extreme, PowerOn, SolarWinds, UPS, and FortiGate solutions and Fortinet firewalls.

Responsible for strategic planning of the IT infrastructure within specialised areas to ensure it remains in support and fit for purpose. To manage and deliver projects for both internal infrastructure upgrades and decommissions, as well as new services to end users.

To analyse complex data from system logs to produce regular service reports and make recommendations on appropriate action to be taken in response to trends found within that data.

As part of a team that oversees the day-to-day management of the infrastructure technologies, its maintenance and security, following ITIL standards to ensure systems availability and consistency of service.

To support the maintenance, installation and configuration of IT Services.

To work closely with the Trusts IT Systems suppliers to ensure that their services are delivered in accordance with Trust and NHS IT standards and to expected deadlines.

Person Specification

Experience, knowledge and skillset

Essential

Experience working in an IT environment within the NHS

Desirable

Multiple years working in an IT environment within the NHS

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