Lead Infrastructure Support Specialist

3 weeks ago


West Bromwich, Sandwell, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

Position Overview

We are seeking a dedicated and skilled individual to join our Digital Data and Technology (DDaT) team as a Lead Infrastructure Support Specialist. This role presents an exciting opportunity to contribute to the ongoing digital transformation and innovation within our organization. You will play a crucial role in maintaining our existing systems while also being involved in the deployment of new technologies that enhance our service delivery.

Key Responsibilities

The primary duties of the successful candidate will include:

  • Engaging effectively with users, technical teams, and project stakeholders to translate customer needs into secure and efficient system applications.
  • Managing routine tasks associated with current infrastructure and services.
  • Participating in infrastructure projects aimed at enhancing and optimizing existing systems and platforms.
  • Providing technical mentorship to fellow Digital Services team members to empower them in supporting users across the organization.
  • Collaborating closely with the Infrastructure Architect on tasks related to VMware, server management, cloud services, and overall server architecture.
  • Being part of a cohesive team responsible for the oversight and maintenance of network and server infrastructure, as well as data and voice services, while delivering third-line technical support and consultation.

About Us

At Black Country Healthcare NHS Foundation Trust, we value the contributions of our employees and contractors, and we expect all team members to embody our organizational values and behaviors. It is essential that individuals feel empowered to uphold these standards and address any discrepancies in conduct.

Technical Support and Management

In this role, you will deliver high-quality third-line technical support, manage and maintain network and server infrastructure, and oversee data and voice services. You will also play a vital role in managing the Trust's cybersecurity posture and providing expert guidance to both customers and team members throughout the organization.

Your responsibilities will include:

  • Offering specialized advice on various systems, including Cisco switches, HP, Dell, Extreme, PowerOn, SolarWinds, UPS, and FortiGate solutions.
  • Strategically planning IT infrastructure within specialized domains to ensure ongoing support and suitability.
  • Managing and executing projects for internal infrastructure upgrades and decommissioning, as well as introducing new services to end users.
  • Analyzing complex data from system logs to generate regular service reports and provide actionable recommendations based on identified trends.
  • Overseeing the daily management of infrastructure technologies, ensuring maintenance and security in accordance with ITIL standards to guarantee system availability and service consistency.
  • Supporting the installation, configuration, and maintenance of IT services.
  • Collaborating with IT systems suppliers to ensure compliance with organizational and NHS IT standards.

Qualifications and Experience

Essential:

  • Experience working in an IT environment within the NHS.

Desirable:

  • Several years of experience in an IT role within the NHS.


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