Financial Support Specialist

7 days ago


West Bromwich, Sandwell, United Kingdom InterQuest Financial Markets Full time

**About the Role**

InterQuest Financial Markets is seeking a highly skilled and experienced Senior Collections Executive to join our team. As a Senior Collections Executive, you will play a critical role in ensuring the smooth operation of our financial support activities, utilizing inbound and outbound technology to negotiate payment arrangements and alternative solutions for individual customer situations, minimizing bad debts.

**Key Responsibilities**

  • Respond to all customer enquiries, whether received by telephone, in writing, or in person, efficiently and in accordance with our Financial Support Policies and Procedures;
  • Through effective questioning and listening skills, discuss with customers how and why their account is in arrears, identifying root causes and future barriers, always ensuring that dialogue is in keeping with the principles of our treating customers fairly policy;
  • Effectively handle a customer journey end to end, ensuring seamless communication and resolution;
  • Identify improvements in processes, making recommendations to improve efficiency throughout the arrears process;
  • Deputize for the Team Manager, leading the team and making key decisions when required;
  • Act as a team coach, taking responsibility for the development of team members;

**What We Offer**

As a Senior Collections Executive at InterQuest Financial Markets, you will have the opportunity to work with a leading specialist mortgage lender, providing award-winning products and services. You will be part of a dynamic team that is committed to excellence and customer satisfaction.



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