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Lead Customer Support Specialist
2 months ago
Company: ROSE & YOUNG RECRUITMENT LTD
Location: West Bromwich (Accessible via public transport)
Salary: Competitive
Role Overview:
The primary objective of this role is to address all customer inquiries and ensure a high level of satisfaction with the company's offerings. You will serve as the escalation point for customer grievances, ensuring prompt and effective resolutions.
Key Responsibilities:
- Engage in administrative tasks to enhance operational efficiency and effectiveness.
- Utilize your knowledge of products and supply chain operations to assist the Customer Development Manager in guiding the team towards delivering exceptional service.
- Maintain and update customer records in the company database.
- Promote a culture of excellence in customer service and contribute to an environment conducive to colleague growth and customer satisfaction.
- Support the management of high volumes of internal and external communications via email and phone.
- Adopt a proactive stance in customer service, utilizing in-house management systems for efficient product tracking and coordination with Site Managers and Buyers.
- Ensure accurate updates to the CRM system.
Qualifications:
Previous experience in customer service is essential. This position is well-suited for individuals who are committed to fostering a positive customer experience and are adept at managing customer relationships effectively.
