Specialist Support Advocate
2 weeks ago
Job Title: Specialist Support Advocate
Job Summary:
The West Brom is seeking a highly skilled Specialist Support Advocate to join our team. As a Specialist Support Advocate, you will be responsible for providing exceptional customer service to individuals who are vulnerable or potentially vulnerable. You will work closely with internal and external stakeholders to ensure good outcomes are achieved, while operating efficiently and within regulatory requirements.
Key Responsibilities:
- Provide a first-class, empathetic service to customers
- Be an advocate for change, with the customer at the heart of all decisions
- Proactively manage accounts through core systems to achieve solutions for customers
- Liaise with third parties as required
- Ensure delegated tasks are completed to the highest standard
- Contribute to the Society's Risk Framework by escalating identified risks
- Comply with the FCA's Mortgage Conduct of Business (MCOB) rules, evidential provisions, and guidance
- Take ownership of personal development and performance improvement
Requirements:
- Fully PC literate and up to date with Microsoft applications
- Adaptable, agile, and innovative
- High standard of attention to detail and personal motivation
- Analytical skills with the ability to understand complex matters and make informed decisions
- Aware of personal impact on individuals and scenarios
- Effective communication skills, both verbally and in writing
- Maintain effective administration records
- Ability to respond positively to a pressurised environment
What's in it for you?
The West Brom offers a range of benefits, including:
- Generous annual leave and bank holidays
- Pension scheme with employer contribution
- Social club membership with discounts
- Performance-related pay scheme
- Corporate health plan
- Discounted travel cards
- Life assurance provided by the Society
Why choose the West Brom?
The West Brom values its employees as unique individuals with differing needs. We operate flexible/hybrid working and appreciate our employees' contributions to the Society's success.
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