Customer Service Advisor

4 weeks ago

Bristol, United Kingdom First Group Full time

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team?

This position is based at Bristol Temple Meads station. Working within the sales office you will often be the first people that our customers have contact with, having a responsibility to provide a warm welcome, make people feel secure and help customers on their journeys.

About the job?

As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded.

Your main responsibilities will be:

  • Providing the highest level of customer service and being proactive to customer needs
  • Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
  • Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
  • Carrying out routine maintenance and cleaning of ticket machines and IT equipment
  • Accurately completing all accountancy and other associated documentation.
  • Maintaining TVMs at the station

You'll need to be:

  • Able to deliver exceptional front-line customer service
  • Able to understand customer requirements and expectations
  • A Self-starter with a can-do attitude
  • Confident when decision making
  • Able to remain calm yet directive in a crisis
  • Able to work to strict procedures

As a minimum, you will need to have:

  • The ability to work independently and as part of a team
  • Evidence of numerical ability
  • Attention to detail
  • Strong verbal and written communication skills
  • Customer Service Experience

Working Pattern?

This role requires shift working including weekends and bank holidays. It is full time role, contracted to 35 hours per week, 5 days a week, with a combination of early and late turns.

Additional Information?

Candidates successfully short listed will be invited to undertake a competency based interview, either in person or face-to-face.

The Reward?

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

#J-18808-Ljbffr

  • Customer Service Advisor

    3 weeks ago

    Bristol, United Kingdom Autoskills UK Full time

    Location Bristol - Sector: Bodyshop & Accident Repair - Job type: Permanent - Salary: £24k - 25k per year - Contact: Lucy Blake - Contact phone: 0333 222 5978 - Salary high: 25000 - Salary low: 24000 - Job ref: JO0000041616 - Published: about 5 hours ago - Expiry date: 2023-03-06 - Startdate: 06/02/2023 BODYSHOP CUSTOMER SERVICE ADVISOR Customer Service...

  • Customer Service Advisor

    2 weeks ago

    Bristol, United Kingdom Tru Talent Full time

    **Customer Service Advisor** **Basic Salary**:Up to £26,000 **Working Hours**: 8:00am - 17:00pm Monday - Friday **Location**:Bristol **Extras**: 22 Days holiday + Bank Holidays, Pension Scheme New vacancy for a **Front of House/Customer Service Advisor** to join a busy accident repair centre. Reporting to the Body Shop Manager, the main purpose of the...

  • Customer Service Advisor

    4 days ago

    Bristol, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Customer Service Advisor Vacancy - Bristol!** - ** £25,000 Basic Salary + Quarterly Bonus**: - ** Monday To Friday Working Hours ONLY - **No Weekends!**: - ** Automotive Office Working Environment - Unique Opportunity For Anyone With Previous Automotive Customer Service Experience**: - ** Must Be Customer **Focused** & Computer Literate**: - **...

  • Customer Service Advisor

    1 week ago

    Bristol, United Kingdom Red Recruitment Full time €12

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey! Please...

  • Customer Service Advisor

    2 months ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: I am looking for a Customer Service Advisor £21,500 to join a well-respected Tool Supplier based in Avonmouth. **Contract** - Fulltime, Permanent Position, Monday to Thursday 8:30am - 5:30pm, Friday 8:30am - 5:00pm **Salary**: - £21,500 per annum **Main Duties of the Trainee Customer Service Advisor will include**: - Reporting to...

  • Customer Service Advisor

    1 week ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: I am looking for a Customer Service Advisor £21,500 to join a well-respected Tool Supplier based in Avonmouth. **Contract** - Fulltime, Permanent Position, Monday to Thursday 8:30am - 5:30pm, Friday 8:30am - 5:00pm **Salary**: - £21,500 **Main Duties of the Customer Service Advisor will include**: - Reporting to the Branch Manager,...

  • Customer Service Advisor

    1 week ago

    Bristol, United Kingdom red recruitment Full time

    Red is excited to be recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position. **Benefits and Package for a Customer Service Advisor**: - **Salary**: £10.50 per hour - **Hours**:Monday - Friday, 10am - 7pm -...

  • Customer Service Advisor

    1 week ago

    Bristol, United Kingdom The Recruitment Group Full time

    We are working in partnership with a highly successful and well-respected client in Bristol, who are recruiting for a Customer Service Advisor to join their team. **Role: Customer Service Advisor** **Salary - £27,000 OTE** **Hours - Monday - Friday (8.00am - 4.30pm & 9.30am - 6.00pm) & 1 in 4 Saturdays** **Location - Bristol** **Benefits for a Customer...

  • Customer Service Advisor

    1 week ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey!Please...

  • Customer Service Advisor

    1 week ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey!Please...

  • Customer Service Advisor

    2 months ago

    Bristol, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary: £24,000** **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 11pm** CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. **Through regular investment in our...

  • Customer Service Advisor

    1 month ago

    Bristol, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary: £24,000** **Location : Bristol / Hybrid** **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 11pm** CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas...

  • Customer Service Advisor

    7 hours ago

    Bristol, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary: £24,000** **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 11pm** CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. **Through regular investment in our...

  • Customer Services Advisor

    2 weeks ago

    Bristol, United Kingdom Travail Employment Group Ltd Full time

    Customer service advisor £28,000 per annum, temporary contract 3 to 6 months, 37.5 hours per week M-F, flexible start time 8 - 9am, BS34 Patchway, Bristol, Pension, 25 days + bank holidays and parking. Working from home possible one day per week. Established and successful international business with an employee head count of 170,000 people and operating...

  • Customer Service Advisor

    2 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is delighted to be recruiting Customer Service Advisors to join the UK's leading supplier of catering equipment in Avonmouth, Bristol. This role contains many benefits as well as a generous salary of £23,333 per annum. Benefits and Package for a Customer Service Advisor: **Salary**: £23,333 per annum Hours: Monday - Friday, 8.15am - 5.15pm...

  • Customer Service Advisor

    2 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey! Package...

  • Customer Service Advisor

    2 days ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey! **Package...

  • Customer Service Advisor

    2 months ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title: Customer Service Advisor** **Location: Central Bristol** **Start Date: ASAP** **Working Hours: Monday - Friday, 8.30am - 5.00pm** **Pay Rate: £10.82ph** **Commit for a minimum of 3 Months** We have an exciting opportunity for Customer Service Advisors to join our client's team in Central Bristol. This is a temporary...

  • Customer Service Advisor

    7 days ago

    Bristol, United Kingdom Red Recruitment Full time

    Do you have previous telephone handling or customer service experience? Are you looking for a new role? Red Recruitment is recruiting Customer Service Advisors on behalf of our client who are one of the UK's largest, most-trusted, vet-run suppliers of veterinary medication and animal products licensed in the UK. This position is a permanent position and...

  • Customer Service Advisor

    3 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey! **Package...