Customer Service Coordinator
6 days ago
VANRATH are delighted to be assisting a fantastic FMCG (Food) based company with the recruitment of a Customer Service Manager.
Fully Negotiable + Fantastic Benefits Package
- Yearly Salary Reviews
- Progression Opportunities Responsibilities: Manager of the Customer Service Team 1.
Operations Management: Oversee the day-to-day operations within the Customer Service Department, ensuring smooth and efficient service delivery.
Team Leadership and Supervision: Supervise the customer service team, ensuring they provide professional, friendly, and responsive service that meets customer needs.
Conduct performance reviews for team members, providing constructive feedback and setting realistic, achievable goals aligned with business objectives.
Customer Service and Issue Resolution: Address customer complaints promptly, ensuring they are monitored, recorded accurately, and resolved with effective solutions.
Review and implement industry-specific processes tailored to the food manufacturing sector to improve service quality and operational efficiency.
Ensure all orders are processed accurately and before the daily cut-off time to meet production and delivery schedules.
Industry Experience: Strong experience in the food manufacturing or food services industry, preferably with a focus on customer service management.
Excellent communication and interpersonal skills, with the ability to effectively manage a team and build strong customer relationships.
Commercial and Analytical Skills: Commercially minded with the ability to analyse data and implement changes to improve service quality.
Worked with Daniel to get a placement I wanted and really appreciated the support he provided during the process and the quick turn around to get me a suitable start date and contracted rate above my expectations.
Very pleased with the service provided and extremely appreciative to VANRATH, who I'd highly recommend.' 'This was a breath of fresh air and actually made the decision easier as there was no pressure.' Skills: customer service manager customer manager team leader Food FMCG Team Lead Benefits:
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