2nd / 3rd Line IT Support Engineer - Contract - London

4 weeks ago


London, United Kingdom Energon Full time

Job Description

My client is one of the worlds leading Asset Managers and they are looking to hire an IT Support Engineer with strong IT Desktop experience within the Finance industry (Banking, Insurance, Hedge Funds environments or similar) to provide onsite 1st and 2nd level desktop, application and Telecom Support.

This is an INSIDE IR-35 CONTRACT paying £350 - £450 per day. Hybrid working (3 days office, 2 days remote)

The candidate must have the ability to organise their own workload and self-manage IT support issues efficiently within a busy environment providing a high level of service to all users and ensuring the smooth running of all appropriate processes and systems.

Demonstrate a working knowledge or understanding of PC hardware and peripherals, Windows 10 operating systems, Microsoft Office application suite, IT Infrastructure, and networks.

Experience with IVANTI administration would be highly advantageous.

Responsibilities

  • Incident and problem management, break-fixes, restores
  • Analysis and resolution of desktop hardware and software problems
  • 1st and 2nd Level technical support including answering IT query calls, processing query emails
  • Logging tasks and documenting fixes
  • Manage software application deployments via Ivanti
  • 1st Level telephony support, moves, add and changes, leased lines installs in collaboration with banks/brokers, configuration on trader phones
  • 1st level network support
  • Maintain and support all Audio-Visual equipment including video conferencing system support and administration
  • Day to day management of mobile fleet, liaising with mobile providers
  • User and computer account administration and troubleshooting
  • Managing office and desk moves
  • Work with external vendors to resolve hardware and software issues
  • Participate in global technology initiatives and projects
  • Work proactively with the Desktop Support team members in other regions on improving efficiency, processes and service quality to the busines
  • Adhere to FCA rules and principles and the Firm’s policies and procedures.

Experience Required:

  • Excellent interpersonal, organisational and analytical skills
  • Outstanding communication skills, both oral and written
  • Proactive in relation to identifying, analysing and solving problems
  • Flexible and adaptable
  • Able to work occasional weekends

Strong knowledge of the following technical skillsets:

  • Windows 10
  • Microsoft Office 2010 & 2016
  • Ivanti Administration
  • Active Directory
  • Bloomberg
  • Blackberry UEM
  • Windows Networking
  • VPN
  • File/Print provision and management

Experience and Qualifications

  • Significant experience in a desktop support position within the financial sector
  • A diploma or degree in Computer science or equivalent credentials
  • MCSA or MCP’s certification would be an advantage
  • A proven track record of delivering and supporting client computing technologies
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