IT Helpdesk Support Analyst
4 weeks ago
Contract Duration - 3 months
You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.
Shifts - 10.4 nights on and 4 nights off.
1st Line Support of Wintel / Retail and Hardware related incidents
- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
- ServiceNow,
- ITIL,
- Customer service.
- Wi-Fi/Network troubleshooting,
- In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application.
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