Helpdesk / Technical Support - Windows

4 weeks ago


Croydon Cambridgeshire, United Kingdom Select Appointments Full time

Are you a tech-savvy problem-solver, eager to navigate the exciting world of IT? This role is for a cross-platform IT support position at a renowned elite educational institution. Your core duty will be to contribute to the flawless operation of the IT network and systems. This includes hands-on support to staff, students, and other members of the community, in addition to participating in the evolution of the IT needs. Responsibilities range from providing support for various hardware, software, and systems used to managing the IT helpdesk, overseeing queries and tickets, and taking the lead to resolve more complex issues. You will also have the opportunity to play an active role in how the IT landscape evolves at the establishment, and you will be pivotal in project work undertaken by the IT team.
Windows operating systems (desktop and server), including installation and configuration
Apple iOS/ macOS, including installation and configuration
Microsoft Office and 365 management and administration, including Active Directory, Teams, OneDrive and Sharepoint
MDM software e.g. JAMF Pro, Intune
Network configuration and troubleshooting
VMWare configuration and troubleshooting
Audio visual technologies
The opportunity to make a tangible difference within the school community.
Valuable professional development opportunities.
Are you prepared to combine your technical prowess with your problem-solving skills and contribute to an educational institution that's leading the way in academic excellence?



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