1st Line Support/ IT Helpdesk Analyst

2 weeks ago

Peterborough Cambridgeshire, United Kingdom 4Square Recruitment Ltd Full time

Job Description
IT Support / Software Support Technician Required.
This is a hybrid role/ 2 days in the office
You will join a dynamic support team in the operations department, where you will provide assistance to an extensive client base via email, helpdesk, and phone. Additionally, you will play a vital role in enhancing and managing the internal IT Infrastructure.
Your responsibilities will include collaborating with various departments as well as engaging with clients and third-party suppliers. Exceptional communication skills are essential for success in this role
Day-to-day tasks will involve:
Triaging support tickets promptly and ensuring timely updates
Responding to and resolving customer queries via email and phone
Creating and maintaining knowledge articles
Providing support for client training and updates as needed
We're seeking candidates who:
Excel in customer service and prioritize client satisfaction
Have prior experience in an IT helpdesk role
Possess knowledge of Windows Operating systems and Networking
Demonstrate excellent written and verbal communication abilities
Exhibit self-discipline, strong planning, and organizational skills
If you're ready to make an impact and thrive in a collaborative environment, we'd love to hear from you
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