IT Helpdesk Analyst
3 weeks ago
IT Helpdesk Analyst (Temporary for 6-months - possible extension)
Cambridge
£13-20 per hour
A brand new and exciting opportunity for an IT Helpdesk Analyst to join a Cambridge based organisation who develop complex, high value, low volume scientific instrumentation. The company is doing extremely well, and this technology and company is set to evolve rapidly.
The IT Helpdesk Analyst will be reporting to the IT Manager, being the first point of contact for all IT related issues for around 100 users on site. You will be responsible for 1st line support tasks and escalating to 2nd line as necessary. In addition, the IT Helpdesk analyst will be responsible for some day-to-day maintenance and management tasks of the local IT infrastructure as well as building and issuing client machines and mobile devices to users.
As a key member of the IT Support Team, you will be polite, amiable, and calm under pressure, whilst taking ownership of problems and seeing them through to the resolution for the end user.
- Minimum 2 years’ experience in a similar role
- Previous experience of Active Directory administration in an Enterprise environment
- ITIL aware
- A+, relevant Microsoft Certification, CMNO, CCNA desirable
- Windows 10
- MS Office 2016 / 365, including Teams
- PC hardware / software installation
- Good telephone manner, excellent interpersonal skills, a professional approach and a strong attention to detail
- Logical and methodical approach to problem-solving
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