Software Support Analyst

2 weeks ago

Peterborough Cambridgeshire, United Kingdom PulseIT Recruitment Ltd Full time

Software Support Analyst (1st Line Helpdesk Support)

Do you want a new career change or challenge working on some cutting edge projects & within an enjoyable fun working environment?

If so, this is the role job for you

My client are an established software solutions organisation based in Bedfordshire who offer web & software (SaaS) products/services to national & international clients. Products are used by a variety of enterprising clients & are developed to the highest standards using the latest technologies and techniques.

The position of Software Support Engineer will encompass the support of external clients and will suit candidates who have experience in supporting bespoke software solutions.

This is a software support role and therefore you will be heavily involved in working closely with team members to provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial.

Key skills needed include:

  • Client Management
  • Customer Support
  • 1st Line Bespoke Software Support
  • Problem Management
  • SLA Management
  • Ticket Management
  • Customer satisfaction
  • Bespoke Software Support
  • Agile (ideally)

This role will suit candidates looking for a real challenge and who want to be part of a creative growing Software & Technology driven business.

Due to the nature of the position, we are looking for someone who has solid communication ( written & Verbal ), and client interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential.

Key Skills for this role include: Software Support, SLA Management, and Application Support.

As part of the role, you will be rewarded with the following:

  • An attractive starting salary
  • A chance to learn new technologies & techniques
  • Personal training budget
  • A fun, dynamic working environment.
  • Excellent career progression
  • Salary re-views
  • Attractive holiday entitlement
  • Excellent work life balance
  • Hybrid remote working (after probation)
#J-18808-Ljbffr

  • Training Business Analyst

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Redgate Software Ltd Full time

    Redgate is looking for an experienced Business Analyst to join CORE Services in Redgate's operational division. You will play a key part in Agile project teams, helping to shape and deliver strategic projects to the rest of the business. Reporting to our Programme Delivery Manager, you'll work with key stakeholders to shape projects that address key...

  • Application Support Analyst

    2 months ago

    Peterborough, Cambridgeshire, United Kingdom Nexus Jobs Limited Full time

    Job Description Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio,...

  • Application Support Analyst

    2 months ago

    Peterborough, Cambridgeshire, United Kingdom Jas Gujral Full time

    Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the...

  • Business Analyst

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Redgate Software Ltd Full time

    Overview Redgate is looking for an experienced Business Analyst to join CORE Services in Redgate's operational division. You will play a key part in Agile project teams, helping to shape and deliver strategic projects to the rest of the business. The role: Reporting to our Programme Delivery Manager, you'll work with key stakeholders to shape...

  • Data analyst

    3 hours ago

    Peterborough, Cambridgeshire, United Kingdom iDPP Full time €300

    Data Analyst - Service Desk Operations Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. ManageEngine, SQL, Tableau, Service Desk, Service Delivery A large managed IT service provider is looking for are a skilled Data Analyst to join their end client, to support their Service Desk...

  • Development Analyst

    3 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Tiger Resourcing Group Full time

    Junior or Graduate type role, Development Analyst, Microsoft Technology, Software, Code reviews, testing and maintenance, Technical Documentation, Requirements, Business Requirements. A top 100 law firm are looking for a graduate or junior software focused individual for this Development Analyst role. ****Hybrid role 2-3 days a week in Peterborough or...

  • Software Business Analyst

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Ecm Selection Full time

    This centrally based Cambridge company provides integrated Enterprise software suites used for energy commodity tracking. Their clients operate in markets across the UK and Europe. By using their software platforms, customers have insight and detailed understanding of their own operations and processes. As the company grows, they are looking to recruit a...

  • Application Support Analyst

    2 months ago

    Cambridge, Cambridgeshire, United Kingdom Jas Gujral Full time

    Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the...

  • Business Support Analyst

    5 days ago

    Peterborough, Cambridgeshire, United Kingdom Moorepay Limited Full time

    About the role As a Business Support Analyst your role will involve arranging new installations and upgrades, and scheduling changesforour ResourceLink software customers. Our customer base includes many of the UK and Ireland's most recognised brands, medium-large organisations across private and public sector. Your role will include scheduling...

  • Data Analyst

    3 hours ago

    Peterborough, Cambridgeshire, United Kingdom iDPP Full time €300

    Data Analyst – Service Desk Operations Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. ManageEngine, SQL, Tableau, Service Desk, Service Delivery A large managed IT service provider is looking for are a skilled Data Analyst to join their end client, to support their Service Desk...

  • Development Analyst

    3 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Tiger Resourcing Group Full time

    Junior or Graduate type role, Development Analyst, Microsoft Technology, Software, Code reviews, testing and maintenance, Technical Documentation, Requirements, Business Requirements. A top 100 law firm are looking for a graduate or junior software focused individual for this Development Analyst role. Hybrid role 2-3 days a week in Peterborough or...

  • Development Analyst

    3 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Tiger Resourcing Solutions Ltd Full time

    Junior or Graduate type role, Development Analyst, Microsoft Technology, Software, Code reviews, testing and maintenance, Technical Documentation, Requirements, Business Requirements. A top 100 law firm are looking for a graduate or junior software focused individual for this Development Analyst role. *Hybrid role 2-3 days a week in Peterborough or...

  • IT Support and Service Desk Operator

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Picture More Ltd Full time

    Service Desk Analyst £A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. Configuring and troubleshooting support issues Answer requests from end users via both telephone...

  • Data Analyst

    3 days ago

    Peterborough, Cambridgeshire, United Kingdom idpp Full time €300

    Job Description Data Analyst – Service Desk Operations ManageEngine, SQL, Tableau, Service Desk, Service Delivery A large managed IT service provider is looking for are a skilled Data Analyst to join their end client, to support their Service Desk operations. The ideal candidate will analyse ticket data from ManageEngine, helping to prioritize tasks,...

  • Service Desk Analyst

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Picture More Ltd Full time

    Service Desk Analyst £24-27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. Key responsibilities Configuring and troubleshooting support issues Answer...

  • Service Desk Analyst

    6 days ago

    Peterborough, Cambridgeshire, United Kingdom Picture More Ltd Full time

    Service Desk Analyst GBP24-27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. Key responsibilities Configuring and troubleshooting support issues Answer...

  • Application Support Analyst with 2nd and 3rd Line

    2 months ago

    Peterborough, Cambridgeshire, United Kingdom NexusJobs Full time

    Application Support Analyst with 2nd and 3rd Line Job Description Application Support Analyst 2 nd and 3 rd Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 nd and 3 rd line support. The main responsibility for providing day to day operational support for the Clients Application...

  • Training Business Analyst

    1 week ago

    Peterborough, Cambridgeshire, United Kingdom identifi Global Resources Full time €55,000

    Job Description Job Title: Business Analyst (Full-Time) Peterborough, hybrid As a Business Analyst, you'll play a crucial role in defining and documenting business processes and software requirements, bridging the gap between business needs and IT solutions. Are you passionate about identifying business opportunities and translating them into...

  • Training Business Analyst

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom identifi Global Resources Full time €55,000

    Job Title: Business Analyst (Full-Time) Location: Peterborough, hybrid As a Business Analyst, you'll play a crucial role in defining and documenting business processes and software requirements, bridging the gap between business needs and IT solutions. Are you passionate about identifying business opportunities and translating them into actionable...

  • Training Business Analyst

    1 week ago

    Peterborough, Cambridgeshire, United Kingdom identifi Global Resources Full time €55,000

    Job Title: Business Analyst (Full-Time) Location: Peterborough, hybrid As a Business Analyst, you'll play a crucial role in defining and documenting business processes and software requirements, bridging the gap between business needs and IT solutions. Are you passionate about identifying business opportunities and translating them into actionable...