IT Support and Service Desk Operator

4 weeks ago


Peterborough Cambridgeshire, United Kingdom Picture More Ltd Full time

Service Desk Analyst
£A global Real Estate firm are looking for a Service Desk Analyst to join their team
You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base.
Configuring and troubleshooting support issues
Answer requests from end users via both telephone calls and also deal with e-mails, in a courteous and timely manner
Escalate problems (when required) to the appropriately experienced support analyst.
Identify and learn appropriate software and hardware
Work in accordance with ITIL processes and procedures
Office 365 support
Supporting different mobile devices (Blackberry, iPhone/iPad, Android)
ServiceNow knowledge (or similar ITSM knowledge)
Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items
The firm are known for their career progression and training opportunities.


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