IT Support and Service Desk Operator

1 week ago


Godmanchester Cambridgeshire, United Kingdom Leidos Full time

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements.
We are looking for a highly capable service desk analyst to assess and optimise the performance of our end-user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel.
To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise results in enhanced end-user support and system performance.
The Service Desk Analyst will be responsible and have: -
Testing and analysing IT system and software performance.
Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders.
Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
Preparing training manuals and FAQ materials for easy-access end-user guidance.
Documenting processes and maintaining service desk records.
Making recommendations to optimise IT performance and to prevent future problems.
Keeping informed of advancements in IT.
The ability to work under pressure and to deadlines, with a flexible and pragmatic approach.
Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery.
Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels.
Experience in reporting and analysing data to identify trends
Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients.
Experience in first line applications support and liaising with internal departments and suppliers
A knowledge and understanding of ITIL functions, principles and processes.
DV Cleared.
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
Contributory Pension Scheme
Private Medical Insurance
33 days Annual Leave (including public and privilege holidays)
Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
Commitment to Diversity:
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science.
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

 
#



  • Godmanchester, Cambridgeshire, United Kingdom Leidos Full time

    Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL  At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation....


  • Alwalton, Cambridgeshire, United Kingdom undisclosed Full time

    Service Desk Analyst At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the...

  • Service Desk Engineer

    Found in: Whatjobs ES C2 - 7 days ago


    Cambridgeshire, United Kingdom Leidos Innovations UK Limited Full time

    Service Desk Analyst Clearance: High level of Security Clearance (DV) Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to address some of the most complex...


  • Cambridgeshire, United Kingdom Leidos Innovations UK Limited Full time

    Service Desk AnalystClearance: High level of Security Clearance (DV)Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIALAt Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to address some of the most complex problems in...

  • Service Desk Analyst

    2 weeks ago


    Alwalton, Cambridgeshire, United Kingdom undisclosed Full time

    Service Desk Analyst Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security,...

  • IT Service Desk Analyst

    Found in: Jooble UK C2 - 2 weeks ago


    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...


  • Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...


  • Godmanchester, Cambridgeshire, United Kingdom Service Care Solutions Full time

    Service care Solution are currently recruiting for a Leaving Care Personal Advisor in Cambridgeshire. This is a Hybrid position based in Huntingdon. To assess the needs of young people in order to determine the level of advice, support and assistance they will require in making the transition to independence. To support children in care in their...

  • Personal Adviser

    3 days ago


    Godmanchester, Cambridgeshire, United Kingdom Service Care Solutions Full time

    Personal Advisor Service care Solution are currently recruiting for a Leaving Care Personal Advisor in Cambridgeshire. We are looking for a Leaving Care Personal Advisor to support Care Leavers aged 16-25 as they transition into adulthood. This is a Hybrid position based in Huntingdon. Main Responsibilities As a Leaving Care Personal Advisor, you will...


  • Godmanchester, United Kingdom Wood Green, The Animals Charity Full time

    Our vision is a world where all pets are well cared for in loving homes for life. To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be. Wood Green’s Community Engagement Department are looking for a dynamic, customer-focussed individual to join the Pet Services Support Team as a Pet Services...


  • Godmanchester, Cambridgeshire, United Kingdom Network IT Recruitment Full time

    Infrastructure/Network Engineer ONSITE £40,000 + Over Time and On call allowance Join a dynamic team as an Infrastructure/Network Engineer, responsible for managing and supporting network and server infrastructure solutions across multiple UK businesses. Collaborate with the Infrastructure Manager to shape regional infrastructure strategies. Utilise your...

  • SC Cleared Service Desk Analyst

    Found in: Jooble UK C2 - 3 weeks ago


    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd Full time

    SC Cleared applicants only. Please make an application promptly if you are a good match for this role due to high levels of interest. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not...


  • Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd Full time

    SC Cleared applicants only. Please make an application promptly if you are a good match for this role due to high levels of interest. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not...

  • Machine Operator

    11 hours ago


    Godmanchester, Cambridgeshire, United Kingdom Point Professional Recruitment LTD Full time

    Machine Operator 35,000 plus benefits package and overtime at higher rates Working for a clean, ambient and fully automated manufacturing facility in the Huntingdon area, your role of Production Machine Operator will be to work within the manufacturing production team on a day-to-day basis, championing their standards and values and participating in all...


  • Godmanchester, Cambridgeshire, United Kingdom Cambridge County Council Full time

    This Head of Service role has a primary focus on hospital discharge and the Council's relationships with health colleagues. achievingthe best outcomes for people in Cambridgeshire, and supporting them to live at home, in their communities for as long as possible. report to a Service Director in our Adults, Health and Commissioning directorate...

  • IT Support Analyst

    6 days ago


    Peterborough, Cambridgeshire, United Kingdom Energy Jobline ZR Full time

    About 3Sixty IT Services We (3Sixty IT Services) are a Cyber Security focused Managed Service Provider. We are dedicated to delivering value driven services whilst baking in Cyber Security into all solutions and services that we provide. We are a fast-paced, customer focused service business with a passion for providing and developing services that meet...

  • Technical Support Engineer

    Found in: Jooble UK C2 - 7 hours ago


    Cambridge, Cambridgeshire, United Kingdom Cognizant Full time

    Cognizant is seeking Deskside Support Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service...


  • Cambridge, Cambridgeshire, United Kingdom Cognizant Full time

    Cognizant is seeking Deskside Support Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service...

  • Head of Service

    6 days ago


    Godmanchester, Cambridgeshire, United Kingdom Cambridge County Council Full time

    This Head of Service role has a primary focus on hospital discharge and the Council's relationships with health colleagues. We aim to facilitate timely discharge, achievingthe best outcomes for people in Cambridgeshire, and supporting them to live at home, in their communities for as long as possible. You will report to a Service Director in...


  • Godmanchester, Cambridgeshire, United Kingdom Cambridge County Council Full time

    We are seeking a self-motivated and energetic Business Development Coordinator to join our Special Educational Needs Service within Education. The overall aim of thisroleis to manage the day to day business admin/support functions of the SENDincludingStatutory Assessment Teams as well as provide support to the Head of SEND and Strategic SEND Manager with...