Service Desk Analyst

4 weeks ago

Alwalton Cambridgeshire, United Kingdom undisclosed Full time
Service Desk Analyst Location: On-site (Huntingdon, Cambridgeshire)

UNLEASH YOUR POTENTIAL

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements.

Are you ready for your next challenge?

We are looking for a highly capable service desk analyst to assess and optimise the performance of our end-user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel.

To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise results in enhanced end-user support and system performance.

YOUR ROLE AND RESPONSIBILITIES :

The Service Desk Analyst will be responsible and have: - Testing and analysing IT system and software performance.

Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.

Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders.

Avoiding service interruptions by performing system installations, updates, and maintenance procedures.

Preparing training manuals and FAQ materials for easy-access end-user guidance.

Documenting processes and maintaining service desk records.

Making recommendations to optimise IT performance and to prevent future problems.

Keeping informed of advancements in IT.

The ability to write coherent, concise, and Knowledge based articles.

The ability to work under pressure and to deadlines, with a flexible and pragmatic approach.

Experience of working in a matrix management environment.

Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery.

Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels.

Experience in reporting and analysing data to identify trends

Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients.

Experience in first line applications support and liaising with internal departments and suppliers

Able to work as part of a team.

ITIL3/4 Foundation Level minimum

Candidate Requirements: A knowledge and understanding of ITIL functions, principles and processes.

Technical knowledge with an ability to provide a first-time fix resolution.

Experience in an MOD environment.

Excellent verbal and written communication skills.

DV Cleared.

Clearance: High-level: DV - optional SC

What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

  • IT Service Desk Analyst

    2 days ago

    Peterborough, Cambridgeshire, United Kingdom DGH Recruitment Full time

    Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...

  • Service Desk Analyst

    3 weeks ago

    Godmanchester, Cambridgeshire, United Kingdom Leidos Full time

    Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL  At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation....

  • IT Service Desk Analyst

    2 days ago

    Peterborough, Cambridgeshire, United Kingdom DGH Recruitment Full time

    Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...

  • IT Service Desk Analyst

    1 day ago

    Peterborough, Cambridgeshire, United Kingdom DGH Recruitment Full time

    Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...

  • IT Service Desk Analyst

    4 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...

  • IT Service Desk Analyst

    23 hours ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Job Description Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm...

  • IT Service Desk Analyst

    1 month ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...

  • IT Support and Service Desk Operator

    3 weeks ago

    Godmanchester, Cambridgeshire, United Kingdom Leidos Full time

    At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our...

  • Service Desk Engineer

    3 days ago

    Huntingdon, Cambridgeshire, United Kingdom Leidos Innovations UK Limited Full time

    Service Desk Analyst Clearance: High level of Security Clearance (DV) Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.At Leidos, we deliver innovative solutions through the efforts of our diverse and...

  • Service Charge Analyst

    1 week ago

    Croydon, Cambridgeshire, United Kingdom Service Care Solutions Full time

    Service Charge Analyst Full Time - Hybrid / Remote Temporary £We have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 3 days per week...

  • Service Charge Analyst

    2 weeks ago

    Croydon, Cambridgeshire, United Kingdom Service Care Solutions Full time

    Service Charge Analyst Full Time - Hybrid / Remote Temporary £We have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 3 days per week in...

  • Dedicated Service Desk Technician

    4 weeks ago

    Cambridgeshire, United Kingdom Just IT Full time

    We have an exciting new role with one of our prestige Managed Service Providers who are looking for a First Line Support person to join one of their exciting, diverse and growing clients. Joining their team will give you a chance to work in a great environmentand develop your skills. Established in June 2000, the company has grown from strength to strength...

  • Research Services Analyst

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Hays Full time

    There is an exciting opportunity to join a fast-growing Health Economics and Market Access specialist Consultancy, who are looking to appoint an ambitious and highly motivated Research Analyst. They work on a breadth of projects for their wide range of clients, spanning across major therapeutic areas and technologies. As a Research Analyst, you will...

  • Senior Operations Analyst

    2 weeks ago

    Wicken, Cambridgeshire, United Kingdom Solos Consultants Ltd Full time

    24p Daily Rate PAYE £65p Daily Rate Full Time 6 Month Contract Initially Our Government Client is looking for a Senior Operations Analyst to join their team on an initial 6 month contract basis. The Senior Operations Analyst is expected to be vigilant in monitoring Our Clients estate and capable of conducting a quality triage of alerts or user contacts....

  • Senior Operations Analyst

    1 week ago

    Wicken, Cambridgeshire, United Kingdom Solos Consultants Ltd Full time

    24p Daily Rate PAYE £65p Daily Rate Full Time 6 Month Contract Initially Our Government Client is looking for a Senior Operations Analyst to join their team on an initial 6 month contract basis. The Senior Operations Analyst is expected to be vigilant in monitoring Our Clients estate and capable of conducting a quality triage of alerts or user contacts....

  • Billing Analyst

    4 weeks ago

    Croydon, Cambridgeshire, United Kingdom Comoro Ltd. Full time

    We are delighted and excited to offer the opportunity to join a vibrant and dynamic new entrant to the Telecommunications Billing Industry. They have already seen rapid growth in the uptake of their market-leading innovative billing solution, to which end they are looking for highly ambitious, driven and motivated individuals to join their Billing team. ...

  • Service Charge Analyst

    7 days ago

    Croydon, Cambridgeshire, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit x 4 Service Charge Analyst to join a fantastic Housing Provider based in London on a temporary contract. You will work as part of a team to produce detailed analysis of actual expenditure and estimates of future costs as part of the Service Charge actuals and budget setting process. This is a temporary position paying...

  • Senior Operations Analyst

    2 weeks ago

    Wicken, Cambridgeshire, United Kingdom Solos Consultants Ltd Full time

    £283.24p Daily Rate PAYE £367.65p Daily Rate LTD/UMBRELLA Outside IR35 Full Time 6 Month Contract Initially Milton Keynes / Onsite working requirement DV Clearance Our Government Client is looking for a Senior Operations Analyst to join their team on an initial 6 month contract basis. The Senior Operations Analyst is expected to be vigilant in monitoring...

  • Senior Operations Analyst

    1 week ago

    Wicken, Cambridgeshire, United Kingdom Solos Consultants Ltd Full time

    £283.24p Daily Rate PAYE £367.65p Daily Rate LTD/UMBRELLA Outside IR35 Full Time 6 Month Contract Initially Milton Keynes / Onsite working requirement DV Clearance Our Government Client is looking for a Senior Operations Analyst to join their team on an initial 6 month contract basis. The Senior Operations Analyst is expected to be vigilant in monitoring...

  • IT Analyst

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom COREcruitment Full time

    IT Analyst Concept: Hospitality Hardware and servicing Location: Peterborough Salary: £30-40,000pa We have a great opening for a brand new IT analyst role for a Peterborough based business. The company is a global world leader and has been in operations for decades. Due to a major transformation process about to start with a new ERP, they are looking...