Application Support Analyst with 2nd and 3rd Line

2 weeks ago

Peterborough Cambridgeshire, United Kingdom NexusJobs Full time
Application Support Analyst with 2nd and 3rd Line

Job Description

Application Support Analyst 2 nd and 3 rd Line

Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 nd and 3 rd line support.

The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems.

You will be responsible for the regular monitoring and maintenance of the application portfolio.

In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality.

Responsibilities
  • Provide 2 nd and 3 rd line support for the Clients application portfolio
  • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising
  • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA
  • Manage all system access requests
  • Own application/system documentation and the data repository that holds that information (i.e. SharePoint)
  • Provide technical support to the application architect and project services as required for project deliverables
  • Ensure that pro-formas are completed and submitted and track delivery
  • Provide test support for new and enhanced systems/applications
  • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved
  • Owns Configuration Management process
  • Responsible for scheduled maintenance and capacity planning
  • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes
  • Responsible for the development and maintenance of the Clients data warehouse
  • Run reports and conduct analysis in-line with Business/Management requirements
  • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties
  • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems.
Experience

Proven experience working in 1 st and 2 nd line support role
  • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management
  • Experience working in a customer facing technical role
  • Proven experience working with and managing 3 rd party suppliers
  • Experience managing assets, both hardware and software
  • Knowledge and understanding of the application portfolio
  • Excellent team working and interpersonal communication skills
  • Exceptional oral and written communication skills
  • Good team player and collaborative
  • Ability to work on own initiative and with minimal supervision
  • Technical background in application support and maintenance
The position will be based in Peterborough.

The salary for this role will be in the range £35K - £40K.

Please do send your CV to us in Word format along with your notice period and availability. #J-18808-Ljbffr

  • Application Support Analyst with 2nd and 3rd Line

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Jas Gujral Full time

    Application Support Analyst 2 nd and 3 rd  Line  Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 nd and 3 rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident,...

  • 2nd Line Support

    2 days ago

    Peterborough, United Kingdom Mana Resourcing Full time

    Job Title: 2nd Line Support Location: Peterborough **Salary**: £25,000 - £27,000 Contract Type: Permanent The COMPANY Our client is a renowned IT services provider. They have been established for over 25 years and have a user base of over 3000. They offer managed services packages to fulfil a wide range of service level requirements. The ROLE - The role...

  • 2nd Line Support Engineer

    5 days ago

    Peterborough, United Kingdom Concept Resourcing Full time

    Job title: 2nd Line Support Engineer Location: Peterborough (onsite) Salary: £30-35,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team. This is an exciting opportunity to gain hands on experience across a variety of...

  • 2nd Line Support Engineer

    Found in: beBee jobs GB - 3 hours ago

    Peterborough, Peterborough, United Kingdom Concept Resourcing Full time

    Job title: 2nd Line Support EngineerLocation: Peterborough (onsite)Salary: 30-35,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team.This is an exciting opportunity to gain hands on experience across a variety of projects,...

  • 2nd Line Support Engineer

    Found in: beBee S GB - 1 day ago

    Peterborough, United Kingdom Concept Resourcing Full time

    Job title: 2nd Line Support EngineerLocation: Peterborough (onsite)Salary: 30-35,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team.This is an exciting opportunity to gain hands on experience across a variety of projects,...

  • Application Support Analyst

    7 days ago

    Peterborough, United Kingdom Coburg Banks Limited Full time

    **Job Title: Application Support Analyst Location: Peterborough / Home Hybrid **Salary**: £35,000 to £40,000 Benefits: Excellent Pension, Medical, Prince 2 Training** This is a great opportunity for an experienced 2nd line support person to join a global; manufacturing company and be given the chance as part of their role to work on and coordinate...

  • Application Support Analyst

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Nexus Jobs Limited Full time

    Job Description Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio,...

  • Application Support Analyst

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Jas Gujral Full time

    Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the...

  • Service Desk Analyst

    1 week ago

    Peterborough, United Kingdom Quantica Technology Full time

    Service Desk Analyst / Helpdesk Analyst / 1st & 2nd Line Support Analyst - Peterborough Service Desk Analyst / Helpdesk Analyst / 1st& 2nd Line Support Analyst - Peterborough, to £30,000 - Hybrid Global organisation has a new role for a Servicedesk Analyst with experience for Office365, Windows 10 and ideally Apple Mac who can provide excellent customer...

  • 2nd Line Support Engineer

    7 days ago

    Huntingdon, Cambridgeshire, United Kingdom Leidos Innovations UK Limited Full time

    2nd Line Support Engineer Location: Huntingdon, Cambridgeshire UK Clearance: Ability to obtain a high level of security clearance (DV) Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a...

  • 3rd Line Network Support Engineer

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Hamilton Barnes Associates Limited Full time

    Are you a skilled and experienced Network Support Engineer seeking a challenging opportunity in West Yorkshire? We are currently hiring two individuals to join our dynamic team in Peterborough as 3rd Line Network Support Engineers. This is a fantastic opportunity for candidates with Cisco CCNP Level and above certifications, specifically in Enterprise...

  • Remote 2nd Line Support Engineer

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom 1TECH STAFFING LIMITED Full time

    Cambridge (Hybrid) Are you a skilled IT professional with a passion for cloud technologies? We are currently seeking a talented, outgoing 2nd Line Engineer to join our clients team in Cambridge, this is a hybrid role. As a 2nd Line Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems. Provide...

  • 3rd Line Infrastructure Engineer

    1 day ago

    Huntingdon, Cambridgeshire, United Kingdom Leidos Innovations UK Limited Full time

    3rd Line Infrastructure Engineer Location: Huntingdon, Cambridgeshire Clearance: High level of DV Clearance Required 3rd Line Infrastructure Engineer Location: Full-time on-site in Huntingdon, Cambridgeshire Ready to make your application Please do read through the description at least once before clicking on Apply. We are looking for an experienced...

  • 3rd Line Infrastructure Engineer

    Found in: Jooble UK C2 - 1 day ago

    Huntingdon, Cambridgeshire, United Kingdom Leidos Innovations UK Limited Full time

    3rd Line Infrastructure Engineer Location: Huntingdon, Cambridgeshire Clearance: High level of DV Clearance Required 3rd Line Infrastructure Engineer Location: Full-time on-site in Huntingdon, Cambridgeshire Ready to make your application Please do read through the description at least once before clicking on Apply. We are looking for an experienced...

  • 2nd Line IT Infrastructure Engineer

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Global Technology Solutions Ltd Full time

    Location - Cambridge, there will be a requirement to travel to sites all over the UK Hours - shifts patterns of 08:00 to 16:00, 09:00 to 17:00 and 10:00 to 18:00 There's also an overnight on-call shift which the 08:00 to 16:00 shift covers. Phone support only We are seeking an enthusiastic Network Engineer. You will be eager to develop your network...

  • IT Service Desk Analyst

    Found in: Jooble UK C2 - 2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...

  • IT Service Desk Analyst

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...

  • 3rd Line Infrastructure Engineer

    Found in: Whatjobs ES C2 - 5 days ago

    Cambridgeshire, United Kingdom Leidos Innovations UK Limited Full time

    3rd Line Infrastructure Engineer Location: Huntingdon, Cambridgeshire Clearance: High level of DV Clearance Required 3rd Line Infrastructure Engineer Location: Full-time on-site in Huntingdon, Cambridgeshire We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with...

  • 3rd Line Infrastructure Engineer

    5 days ago

    Cambridgeshire, United Kingdom Leidos Innovations UK Limited Full time

    3rd Line Infrastructure EngineerLocation: Huntingdon, CambridgeshireClearance: High level of DV Clearance Required3rd Line Infrastructure EngineerLocation: Full-time on-site in Huntingdon, CambridgeshireWe are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with...

  • Application Support Analyst

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Jas Gujral Full time

    Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the...