2nd Line Support

2 weeks ago


Peterborough, United Kingdom Mana Resourcing Full time

Job Title: 2nd Line Support
Location: Peterborough

**Salary**: £25,000 - £27,000
Contract Type: Permanent
The COMPANY
Our client is a renowned IT services provider. They have been established for over 25 years and have a user base of over 3000. They offer managed services packages to fulfil a wide range of service level requirements.
The ROLE
- The role is a 50/50 hybrid (work from home) position.
- To provide a high level of service to clients in a deadline driven environment and work to an agreed service level.
- Maintain relationships with fellow IT staff and the business.
- Ensuring excellent and professional communication.
- Ability to keep up on new and existing technologies
- A team player is punctual, positive, organised and self-motivated.
- Takes a calm, focused, considered and analytical approach to problem escalation situations
The CANDIDATE
- Technical background of Windows 7/8/10/11 and Mac-based OS, Microsoft Office and 365.
- Trouble shooting skills
- Experience of network & local printers.
- Good experience of internet browser software and configuration.
- Understanding of the basic concepts of networking in a structured cable environment.
- Experience / good understanding of desktop technologies
- Server AD administration skills
This role is commutable from:
Peterborough
Stamford
Corby
Oakham
Bourne
Spalding
March
Huntingdon
ALTERNATIVE JOB TITLES: IT Helpdesk, 1st Line Support, 2nd Line Support, IT Support, Help Desk Technician, IT Helpdesk Support, Helpdesk Analyst, First Line Support, Second Line Support



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