Sc Cleared Call Centre/ Service Desk Out of Hours

1 month ago

Peterborough, United Kingdom Global Technology Solutions Ltd Full time

SC cleared Out of Hours Call Centre / Customer Services/ Service Desk Analyst / Call Logger
- 1st line Support.
Office based in Hampton, Peterborough.
Our client are looking for sc cleared Call Centre / Customer Service/ Service Desk Analysts
The role is an initial 3 month contract with progression of extensions of contract and in the long term the client want to take everyone permanent
You will ideally have a minimum of 6 months -1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.
Applicants must hold current sc clearance.
Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off.
Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.
- 1st Line Support of Wintel / Retail and Hardware related incidents.
- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
- Proactively keeping Customers informed on incident or request status and progress.
- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
- Resolve >60% of incidents logged as a First Time Fix
Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

  • Out of hours Service Desk/ Call Centre Analyst

    1 day ago

    Peterborough, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line SupportCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Applicants must live no more than 50 mins drive from PeterboroughLooking for experienced Call Centre / Service Desk AnalystsYou will ideally have a minimum of 1 years experience...

  • Out of hours Service Desk/ Call Centre Analyst

    1 day ago

    Peterborough, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line SupportApplicants must live no more than 50 mins drive from PeterboroughLooking for experienced Call Centre / Service Desk AnalystsYou will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role.Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off.Hourly...

  • Out of hours Service Desk/ Call Centre Analyst

    1 day ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights...

  • Out of hours Service Desk/ Call Centre Analyst

    1 day ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights...

  • Out of hours Service Desk/ Call Centre Analyst

    20 hours ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Job Description Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights...

  • Out of hours Service Desk/ Call Centre Analyst

    23 hours ago

    City Of Peterborough, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off....

  • Out of hours Service Desk/ Call Centre Analyst

    22 hours ago

    City Of Peterborough, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line SupportApplicants must live no more than 50 mins drive from PeterboroughLooking for experienced Call Centre / Service Desk AnalystsYou will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role.Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off.Hourly...

  • Service Desk Analyst

    4 weeks ago

    Peterborough, United Kingdom Global Technology Solutions Ltd Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts Office based in Hampton, Peterborough. You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Contracts min 6...

  • Out-Sourced Call Centre Operatives

    1 day ago

    Peterborough, United Kingdom Taskmaster Full time

    Out-Sourced Call Centre OperativesWorking alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work!Responsibilities:• Taking inbound calls.• Provide a customer-friendly service.• Make accurate...

  • Out-Sourced Call Centre Operatives

    1 day ago

    Peterborough, United Kingdom Taskmaster Full time

    Out-Sourced Call Centre Operatives Working alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work! Responsibilities: • Taking inbound calls. • Provide a customer-friendly service. • Make...

  • Out-Sourced Call Centre Operatives

    21 hours ago

    Peterborough, United Kingdom Taskmaster Full time

    Out-Sourced Call Centre OperativesWorking alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work!Responsibilities:• Taking inbound calls.• Provide a customer-friendly service.• Make accurate...

  • IT Service Desk Analyst

    1 month ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...

  • IT Service Desk Analyst

    4 days ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Job Description Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm...

  • IT Service Desk Analyst

    1 month ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...

  • Call Centre Operatives

    16 hours ago

    Peterborough, United Kingdom Taskmaster Full time

    Call Centre OperativesWorking alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work!Responsibilities:• Taking inbound calls.• Provide a customer-friendly service.• Make accurate and detailed...

  • Call Centre Operatives

    1 day ago

    Peterborough, United Kingdom Taskmaster Full time

    Call Centre Operatives Working alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work! Responsibilities: • Taking inbound calls. • Provide a customer-friendly service. • Make accurate and...

  • Call Centre Operatives

    21 hours ago

    Peterborough, United Kingdom Taskmaster Full time

    Call Centre OperativesWorking alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work!Responsibilities:• Taking inbound calls.• Provide a customer-friendly service.• Make accurate and detailed...

  • Inbound Call Centre Operatives

    1 day ago

    Peterborough, United Kingdom Taskmaster Full time

    Inbound Call Centre OperativesWorking alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work!Responsibilities:• Taking inbound calls.• Provide a customer-friendly service.• Make accurate and...

  • Dutch Speaking Call Centre Customer Services

    1 month ago

    Peterborough, United Kingdom Global Technology Solutions Ltd Full time

    We have a great opportunity for fluent Dutch and English Call Logger/ Customer Services/ Service Desk analyst to join a large IT organisation based in Hampton, Peterborough. This role is an onsite role looking at a contract and a potential perm role in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven...

  • Inbound Call Centre Operatives

    1 day ago

    Peterborough, United Kingdom Taskmaster Full time

    Inbound Call Centre Operatives Working alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work! Responsibilities: • Taking inbound calls. • Provide a customer-friendly service. • Make...