Service Desk Analyst

2 weeks ago

Peterborough Cambridgeshire, United Kingdom Picture More Ltd Full time

Service Desk Analyst

£24-27,000 per annum

A global Real Estate firm are looking for a Service Desk Analyst to join their team

You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base.

Key responsibilities

  • Configuring and troubleshooting support issues
  • Answer requests from end users via both telephone calls and also deal with e-mails, in a courteous and timely manner
  • Document all user identification information, including name, department, contact information, and nature of problem or issue
  • Escalate problems (when required) to the appropriately experienced support analyst.
  • Closing completed queries to avoid escalation
  • Identify and learn appropriate software and hardware
  • Work in accordance with ITIL processes and procedures

Technical skills required

  • Active Directory administration
  • Mimecast (or similar email archiving solutions)
  • Office 365 support
  • Supporting different mobile devices (Blackberry, iPhone/iPad, Android)
  • ServiceNow knowledge (or similar ITSM knowledge)
  • Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items

The firm are known for their career progression and training opportunities.

Please apply if you are keen

#J-18808-Ljbffr

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