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Customer Services Officer
1 month ago
Customer Service Officer
LOCATION : Torbay
HOURS : 20 hours Monday to Friday 9am - 1pm
SALARY : GBP13.48 per hour
DURATION : 6 weeks TEMP
Are you ready to kick-start your career in customer service with a leading company that values diversity and inclusivity? Our client is seeking a motivated and customer-centric Customer Services Officer to join our team on a temporary basis. As a Customer Services Officer, you'll play a vital role in delivering exceptional service to our diverse customer base.
- Engage with customers from all walks of life, providing tailored and empathetic support.
- Opportunity to develop your customer service skills in a dynamic and collaborative environment.
- Contribute to a positive and welcoming atmosphere, reflecting the organisations commitment to diversity and inclusion.
- Handling customer enquiries via phone, email, and live chat, striving to exceed their expectations.
- Resolving customer issues efficiently and effectively, demonstrating patience and understanding.
- Escalating complex cases to the appropriate teams while maintaining ownership of the customer interaction.
- Adhering to company policies and procedures to ensure consistent service delivery.
- Collaborating with internal teams to continuously improve the customer experience.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in using CRM systems and other relevant software.
- A passion for promoting diversity and inclusion within the workplace and customer interactions.
- Proven experience in a customer service or client-facing role.
- A customer service qualification or relevant vocational training.
- Demonstrated understanding of equality and diversity principles in a customer service context.
- Additional language skills to support our diverse customer base.