Customer Service
5 months ago
Complaint Handler - Peterborough
Complaint Handler
Monday to Friday, Flexible between, 8am - 6pm
Lynch Wood, Peterborough, PE2 6FY
Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call .
With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development .
We offer 31 days holiday (including bank holidays)
An annual discretionary bonus scheme
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes
A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).
Strong customer service experience is required .
Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Customer Service Advisor
3 weeks ago
Bourne, United Kingdom CV-Library Full timeBourne Ref: VA2350 #OFE Benefits * Competitive salary * 29 days holiday including public holidays plus additional days with service * Pension contributions * Referral bonus scheme * Enhanced parental leave * Enhanced sick pay * Talk to us about flexible working * VIP Awards –...
-
Customer Service Adviser
6 months ago
Bourne, United Kingdom NFU Mutual Agency Full time**The Role**: **Customer Service Adviser** **Circa £20,000 Salary (dependant on experience)** **Full Time position or part time position** **Permanent Contract** **Location: Bourne & Sleaford offices** **5 days a week, 08:30 - 17:00 / negotiable if part time** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services,...
-
Customer Service Account Ex
6 months ago
Bourne, United Kingdom WestRock Full time**The opportunity**: You will be responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins, and profit opportunities. How...
-
Customer Service Account Executive
5 months ago
Bourne, United Kingdom WestRock Full time**The opportunity**: You will be responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins, and profit opportunities. **How...
-
Customer Service Representative
1 month ago
Lincolnshire, United Kingdom Adecco Full timeCustomer Service OpportunityWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Adecco. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide end-to-end customer service on multiple...
-
Customer Service Representative
1 month ago
Lincolnshire, United Kingdom Adecco Full timeCustomer Service OpportunityWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Adecco. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide end-to-end customer service on multiple...
-
Customer Service Representative
4 weeks ago
Lincolnshire, United Kingdom Welcome Break Full timeCustomer Service RoleWelcome to Welcome Break, where we're passionate about delivering exceptional customer experiences. As a Team Member, you'll be part of a world-class team that's dedicated to making a difference in the lives of our customers.What We OfferA competitive hourly rate of up to £11.60ph£1 meals and free coffee, tea, and fizzy drinks during...
-
Customer Service Representative
4 weeks ago
Lincolnshire, United Kingdom Welcome Break Full timeCustomer Service RoleWelcome to Welcome Break, where we're passionate about delivering exceptional customer experiences. As a Team Member, you'll be part of a world-class team that's dedicated to making a difference in the lives of our customers.What We OfferA competitive hourly rate of up to £11.60ph£1 meals and free coffee, tea, and fizzy drinks during...
-
Customer Service Representative
2 weeks ago
Lincolnshire, United Kingdom Adecco Full timeAdecco is partnering with Serco to find a dedicated and passionate individual to join their team as a Customer Service Representative. Key Responsibilities:Providing exceptional customer service to stakeholders via multiple communication channels, including phone and email.Data entry using standardized templates on company systems.Utilizing CRM and Microsoft...
-
Customer Services Planner
1 week ago
Lincolnshire, United Kingdom HAYS Full timeCustomer Service Planner | Lincoln | £23,143 Start Date: 25th November 2024Interviews: Week commencing 11th September 2024Hours: 37 hours per week, with shifts between 6:30am and 9:30pm, Monday to Sunday. Typically, you will work one Saturday or Sunday every 4 weeks.Contract Type: Temporary to PermanentAbout the Role:We are seeking a highly organised and...
-
Customer Service Representative
3 weeks ago
Lincolnshire, United Kingdom Adecco Full timeWe are seeking a highly skilled Customer Service Representative to join our team at Adecco. As a vital member of our Serco team, you will be responsible for providing end-to-end customer service on multiple streams, including interacting with stakeholders at various levels and handling inbound and outbound calls.Key responsibilities include:Providing...
-
Sales Customer Service Representative
4 weeks ago
Lincolnshire, United Kingdom JCT600 Full timeSales Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Sales Customer Service Representative to join our team at JCT600. As a Sales Customer Service Representative, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and converting...
-
Lincolnshire, United Kingdom goodlord Full timeJob Title: Teleperformance Customer Service RepresentativeWe are seeking a highly motivated and experienced Teleperformance Customer Service Representative to join our team at Goodlord. As a Teleperformance Customer Service Representative, you will be responsible for selling tenants insurance through a variety of methods, including outbound phone calls and...
-
Customer Service Assistant
6 months ago
Bourne End, United Kingdom Bucks and Berks Recruitment Full time**JOB SUMMARY**: - Full Time- Office based- Bourne End, Buckinghamshire- Salary: Up to £23500 per annum- REF: 18123874We are looking for an experienced Customer Service Assistant to join our successful client in Bourne End. You will be responsible for processing customer orders and managing incoming enquires. Working in a friendly Customer Service team of...
-
Customer Service Account Executive
6 months ago
Bourne, United Kingdom WestRock Full time**T**he opportunity**:You will be responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins, and profit opportunities. **How...
-
Customer Service Representative
1 month ago
Bourne End, United Kingdom Adecco Full timeJob Title: Customer Service RepresentativeAt Adecco, we are seeking a reliable and customer-focused individual to join our helpdesk/service support team.Key Responsibilities:Answer incoming calls from clients and take detailed messages.Follow a script of questions to ensure we gather all required information.Enter client information into our ticketing system...
-
Customer Service Representative
1 month ago
Bourne End, United Kingdom Adecco Full timeJob Title: Customer Service RepresentativeAt Adecco, we are seeking a reliable and customer-focused individual to join our helpdesk/service support team.Key Responsibilities:Answer incoming calls from clients and take detailed messages.Follow a script of questions to ensure we gather all required information.Enter client information into our ticketing system...
-
Service Advisor
4 weeks ago
Lincolnshire, United Kingdom JCT600 Full timeJob Summary:We are seeking a highly skilled Service Advisor to join our team at JCT600. As a Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.Key Responsibilities:Provide outstanding customer service, ensuring the...
-
Part-Time Customer Service Coordinator
5 days ago
Lincolnshire, United Kingdom JCT600 Full timeCustomer Service Representative OpportunityWe are seeking a highly skilled and enthusiastic customer service representative to join our team as a part-time weekend receptionist. This role will involve handling incoming calls, welcoming visitors, and providing exceptional customer service.This is an excellent opportunity for someone who is passionate about...
-
Weekend Receptionist
3 weeks ago
Lincolnshire, United Kingdom JCT600 Full timeWeekend Receptionist Job SummaryWe are seeking a highly skilled and customer-focused Weekend Receptionist to join our team at Audi in Lincoln. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, handling incoming telephone calls, and ensuring a warm welcome for visitors.Key Responsibilities:Deliver...