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Sales Customer Service Representative

1 month ago

Lincolnshire, United Kingdom JCT600 Full time

Sales Customer Service Representative

About the Role:

We are seeking a highly motivated and customer-focused Sales Customer Service Representative to join our team at JCT600. As a Sales Customer Service Representative, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and converting enquiries into sales.

Key Responsibilities:

  • Provide outstanding customer service, ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
  • Establish strong relationships with customers built on trust, ensuring that all interaction with the customer is simple and transparent.
  • Maintain clear, accurate, and branded communication with customers through all contact channels.
  • Actively work to achieve and exceed departmental objectives.
  • Follow all internal procedures to ensure all vehicles are handed over at the time and in the condition agreed with the customer.
  • Ensure all Brand standards are always adhered to.

Requirements:

  • Previous experience within a sales or customer service orientated environment.
  • A can-do attitude with a winning mentality, with the drive and determination to be the best.
  • A customer-centric approach, always striving to deliver service above customer expectations.
  • Exceptional customer-facing and interpersonal skills to enable difficult situations to be overcome professionally and successfully.
  • A valid driving license which is free from excessive penalties.

JCT600 offers a fast-track course to provide confidence and competence in delivering a seamless and personalized sales experience. We also offer continuous internal and external training programs, including brand accreditation courses, to enhance your skills and career development.

What We Offer:

  • Competitive salary and bonus scheme dependent on experience.
  • A life assurance plan and a company pension subject to T&Cs.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service, plus bank holidays.
  • Flexible working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • A range of training and leadership development programs.
  • Colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates.
  • Long service reward and Loyalty incentives.

We are committed to creating an inclusive and supportive work environment where everyone feels valued and empowered to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.