Reservations manager and assistant required

3 weeks ago

Brent Greater London, United Kingdom Montcalm Collection Full time

United by timeless style and peerless service, the Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm at The Brewery. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Montcalm Collection are looking for a skilled and ambitious Assistant Reservations Manager to join our team in Montcalm Collection.
In the role you will be able to help to shape the Montcalm Collections next chapter and showcase your skills, become a trusted ambassador achieving the service and product delivery standards for the company with a high degree of customer care and service.
You will assist the Reservations Manager to motivate and drive the Reservations Team to perform to its best capability, exceeding hotel financial targets, ensuring a great sense of achievement and pride.
Knowledge of the hotels facilities including Rooms and Group Reservations
Lead team leaders to develop business strategies and governance management.
To demonstrate an in depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM Marsha, etc.
Supervise the Reservations Team and ensuring Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques and billing.
Act as an Ambassador of the brand when dealing with internal and external customers.
Responsible for checking all individual and group bookings and collaborating with appropriate hotels / departments as required
Be aware of any new sales and promotions within the brand.
Previous experience working in reservations in a hotel is highly desirable
Pathways for promotions and growth within the brand.
Recognition and Rewards Program.
Access to an array of discounts via our Benefits Platform.
Comprehensive training through Certified Classroom and E-Learnings.
28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
Cash-back on optical, dental, chiropractic, and physio services.
Concession on gym memberships.
Nutritious meals provided during shifts.
Inclusive pension schemes
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background.

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