Assistant Reservations Manager

4 weeks ago

London, United Kingdom Montcalm Collection Full time

Assistant Revenue Manager

 Company Overview

United by timeless style and peerless service, the Montcalm Collection
is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses,
an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story. Architecture and
style may change, but classic hospitality stands the test of time: expect an
enduring welcome from our team. We are proud of our past, but even more excited
for our future.

Discover the hotels in the collection. Our historic brewery reimagined
as a vibrant modern hotel: The Montcalm at The Brewery. Our Georgian charmer
with an artful modern spirit: The Montcalm Marble Arch. Our storied
city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm
Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit
Southwick Street and Inhabit Queen’s Gardens.

Position Overview

Montcalm Collection are looking
for a skilled and ambitious Assistant Reservations Manager to
join our team in Montcalm Collection.

In the role you will be able to
help to shape the Montcalm Collection’s next chapter and showcase your skills,
become a trusted ambassador achieving the service and product delivery
standards for the company with a high degree of customer care and service.

You will assist the Reservations Manager to
motivate and drive the Reservations Team to perform to its best capability,
exceeding hotel financial targets, ensuring a great sense of achievement and
pride.

Key Responsibilities:

  • Knowledge
    of the hotels facilities including Rooms and Group Reservations
  • Lead
    team leaders to develop business strategies and governance management.
  • Identifies new reservations sales
    business to achieve personal and property revenue goals.
  • Understands the overall market,
    including competitors' strengths and weaknesses, economic trends, supply and
    demand etc. and knows how to sell against them
  • To
    ensure task check lists are actioned and completed and reviewed on daily basis
  • To
    establish strong relationships and collaborate across with the other
    departments
  • To
    drive the team to achieve individual and collective goals
  • To
    demonstrate an in depth knowledge and understanding of Hotel systems to include
    and not limited to Opera ORS, Opera PMS, CRM Marsha, etc.
  • Supervise
    the Reservations Team and ensuring Team Members are developed effectively and
    generate a culture of high-quality standards for relationship building,
    customer service, selling techniques and billing.
  • Act
    as an Ambassador of the brand when dealing with internal and external
    customers.
  • To
    ensure all incoming enquiries are dealt with promptly and professionally.
  • Responsible for checking all individual
    and group bookings and collaborating with appropriate hotels / departments as
    required
  • Be aware of any new sales and promotions within the brand.
  • Deal with overbooking situations well before the arrival date.
  • Complete required reports on regular basis on timely manner.

Essential
skills required:


  • Good Communication
    skills
  • Friendly and
    Approachable
  • Knowledge of Opera
  • Previous
    experience working in reservations in a hotel is highly desirable
  • Working with
    Groups

Benefits

  • Collaborative
    and empowering team dynamics.
  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.
  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post
    2-year tenure.
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio
    services.
  • Concession on gym memberships.
  • Nutritious meals provided during shifts.
  • Inclusive pension schemes

 

Eligibility

Candidates
must be authorised to live and work in the UK. Currently, visa sponsorship is
not available for this role.

Equal Opportunity Employer

At Montcalm
Collection, diversity and inclusion aren't just buzzwords. We genuinely value
the unique perspectives each individual brings, regardless of gender,
ethnicity, age, disability, or background. Our culture thrives on mutual
respect, and we are dedicated to providing a workplace free from discrimination
and prejudice.

Should this
role resonate with your aspirations, please apply. If not shortlisted, we
encourage you to explore other opportunities with us, either now or in the
future.

Note: If you do not hear from us within 14 days, kindly consider your
application as not shortlisted for this particular role.



 

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