Customer Service Administrator, Temp

2 weeks ago


Bristol, United Kingdom Reed Full time

I'm currently recruiting for a ClientServices Administrator to join a well-established client in BS1 on a full-time, hybrid, temporary basis ( with the possibility for extension).

The role is to start in the next couple of weeks, with an hourly rate of £13.22.

The hours are 9am-5pm, with flexibility.

Key responsibilities:

  • Resolving complex customer service issues
  • Answering incoming phone calls in a timely and professional manner
  • Servicing, filingand organise themailbox
  • Responding to email queries efficiently
  • Bringing problems to lightand preventing their reoccurrence
  • Monitoring accuracy of database information
  • Identifying strategies to improve quality of service
  • Inputtingand filing forms correctly and efficiently
  • Assistingon any other strategic projects as required

Key traits:

  • Excellent communicationand interpersonal skills
  • Previous customer service experience
  • Ability to problem-solve
  • Excellent attention to detail both written and oral
  • Working knowledge of Microsoft Office Software
  • Target driven, with previous experience of working with KPIs

Benefits:

  • Access to a medical health plan with level 3 cover for yourself and your children
  • Group life insurance of 4x Annual Salary
  • Company pension scheme
  • Yearly salary review
  • Access to mental health first aiders
  • Cycle to work scheme
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