Customer Service Administrator
2 months ago
A leading Automotive client have an exciting opportunity for an Administrator to join them in supporting one of their key clients as a Customer Service Administrator.
- ** Salary - £21,255 per annum**:
- ** Location - Northeast Bristol - office-based role**:
- ** This is a permanent, full-time position working 37.5 hours per week, Monday - Friday**:
- ** Parking and bike storage available + close to bus links.**
**The Customer Service Administrator role**:
To provide high quality administrative and process support to the New Business Team. Working as part of the overall Corporate Support team, the New Business Team provide flexibility to ensure they adapt to the needs of their customers and manage the changingdemands of their business across key trading periods.
**The Summary of Responsibilities**:
- To provide expertise in delivering key administrative or process tasks accurately and to a high-quality standard to support delivery of market leading customer experience.
- To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role
- To work closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements
- To take ownership of customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer
- Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.
**The Ideal Customer Service Administrator Applicant**:
- Previous Administration or Customer Service experience
- Effective verbal and written communication with strong numeracy skills
- Be customer-focused with effective problem-solving skills
- Good understanding of Microsoft Office package including Word & Excel
**The successful applicant for the Customer Service Administrator role will receive**:
- Generous contributory pension scheme
- 25* days holiday, in addition to bank holidays
- Cycle2work Scheme
- Volunteering days to assist in charity work/ Corporate social responsibility Initiatives
- An excellent CSR agenda - Ecovadis certification
- Enhanced parental leave
- Occupational Health Programme
- Access to LinkedIn Learning/time towards to your CPD
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