Customer Service Administrator

1 month ago


Bristol, United Kingdom Cox Automotive Full time

**Bristol**

**Full Time / Permanent / £23,633**

**Department**:
The Service Delivery team is a core part of the Auction business, made up of Customer Service and Administration. We are responsible for providing excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA.

**Role**:
To provide a point of initial contact and administration support to our customers as well as the business/branch. Responsible for ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained.
- To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
- Contact with key customers on sale days (including presence on the rostrum if relevant), in order to enhance the customer experience
- Providing internal expertise on the portfolio of accounts, such as contribution to information for Marketing campaigns as appropriate
- Liaison with the relevant Account Managers / Account Directors for each account, to give feedback on administrative processes and ongoing customer experience, so that AMs and ADs have useful information for customer review meetings
- Help and support with the provisional bid process where needed, ensuring that provisional are logged pre-sale and that they are pursued post sale
- Prepare and produce entry forms, ensuring all queries or missing items are proactively qualified and checked
- Ensure all post-sale paperwork is completed to customer requirements and in a timely manner, making certain that any queries are resolved and giving feedback to the customers
- Responsible for ensuring that all documents and the auction system are correct and updated to assist with the smooth running of the auction and accounts

**Skills**:

- Excellent customer service skills.
- Strong administration skills
- A keen eye for detail and accurate data entry skills
- Excellent interpersonal and communication skills both verbal and written.
- Able to work as part of a team to ensure successful delivery of a sale

STRICTLY NO AGENCIES PLEASE
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. _
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._

INDAR



  • Bristol, United Kingdom Adecco UK Full time

    **Customer Service Administrator Wanted South Bristol!** **Pay Rate: £11phr** **Working Hours: 8AM-5PM Monday-Friday** **Immediate Start!** **Temporary** Adecco are currently recruiting for customer service administrators on behalf of our client based close to Bristol city centre. Our client are looking for to support their customer service team with...


  • Bristol, United Kingdom Pertemps Bristol Commercial Full time

    A leading Automotive client have an exciting opportunity for an Administrator to join them in supporting one of their key clients as a Customer Service Administrator.- **Salary - £21,255 per annum**: - ** Location - Northeast Bristol - office-based role**: - ** This is a permanent, full-time position working 37.5 hours per week, Monday - Friday**: - **...


  • Bristol, United Kingdom Sora Recruitment & HR Full time

    **Customer Service Administrator** Are you passionate about providing first class customer service and offer outstanding attention to detail? Sora Recruitment & HR are delighted to be partnering with a major privately-owned property maintenance company, that is offering a fantastic opportunity for Customer Service Administrators to join their vibrant team...


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: A leading Financial Services client have an exciting opportunity for an Administrator to join them in supporting one of their key clients as a Customer Service Administrator. - A starting salary of £21,255 per annum- Location - Northeast Bristol - office-based role- This is a permanent, full-time position working 37.5 hours per week,...


  • Bristol, United Kingdom Travail Employment Group Full time

    Customer Services Administrator £26,500 to £27,000 per annum, Permanent, Mon to Fri : 08:30 to 17:00pm, BS32 Bradley Stoke - Bristol, Pension, Holiday, Pension, Parking plus more A large manufacturing business who are actively seeking a customer services administrator to join their team. Established for over 35 years with a long standing, outstanding...


  • Bristol, United Kingdom Candid Full time

    Candid is Recruiting! We are looking for Customer Service Adminstator to join our brand-new team. Candid is an innovative Insurtech business located in modern offices in Bristol UK and is part of the Clark.de group, a pan European Insurtech unicorn. We have a great opportunity for someone looking to start their career in financial services...


  • Bristol, United Kingdom David Hathaway Transport Ltd Full time

    David Hathaway are looking to recruit a Customer Service Administrator to join their team at their site in Yate. The role of the Customer Service Administrator will be to provide general administration support to ensure effective and efficient service levels are being delivered and maintained. - Monday - Friday - 45 hours per week - 26k per annum -...


  • Bristol, United Kingdom Workstreet Full time

    **Customer Service Administrator -**Avonmouth **Immediate start** **5 days a week Monday to Friday 8.30am to 17.30pm**: - **£25,000 to 27,000 Basic per annum Negotiable**: - **Excellent company benefits **Based at the Avonmouth location as a customer service administrator you will be a key member of a small but busy Office, acting as first point of...


  • Bristol, United Kingdom Brook Street Full time

    Are you looking for a varied and interesting role, using your Customer Service and Administration skills? Do you enjoy a fast-paced environment whilst maintaining a high-quality customer service? Are you IT literate and able to multi-task? Brook Street, in partnership with the Ministry of Defence, are currently recruiting for 3 IT Administrators/Customer...


  • Bristol, United Kingdom Oyster Recruitment Limited Full time

    We have an exceptional opportunity for a Customer Service Administrator to join a innovative smart technology company based in Bristol. You will be taking incoming telephone calls from customers relating to equipment issues and relay them to the Field Service Engineer team, assist with monthly reports and other administrative duties as required. **Other...


  • Bristol, United Kingdom Diligenta Full time

    **Customer Service Administrator - Bristol** Customer Service Administrator** **Up to £21,500 per year** **Monday-Friday, between 8.30am-6pm** **Bristol Lake view, Bristol, BS34 8SW** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it...


  • Bristol, United Kingdom Great Western Recycling Full time

    We are seeking a dynamic and motivated customer service administrator to join thrives on delivering personable and thoughtful customer service, has strong communication skills and thinks outside of the box. You will be working collaboratively with colleagues, liaising with suppliers and customers to ensure the effective resolution of service related...


  • Bristol, United Kingdom Kingston Barnes Ltd Full time

    Customer Service Administrator £26,500 My Client, an international production company based In Fishponds are currently looking to employ a Customer Service Administrator on a permanent basis. Hours of work are 0830-1645 Monday to Friday, salary is 26,500. **Job Type**: Permanent **Salary**: £26,500.00 per year Schedule: - Monday to Friday Work...


  • Bristol, United Kingdom Kingston Barnes Ltd Full time

    Customer Service Administrator £26,250 My Client, an international production company based In Fishponds are currently looking to employ a Customer Service Administrator on a permanent basis. Hours of work are 0830-1645 Monday to Friday, salary is 26,250. **Job Type**: Permanent **Salary**: £26,500.00 per year **Job Type**: Permanent **Salary**:...


  • Bristol, United Kingdom Oyster Recruitment Full time

    We have an exceptional opportunity for a Customer Service Administrator to join a innovative smart technology company based in Bristol. You will be taking incoming telephone calls from customers relating to equipment issues and relay them to the Field Service Engineer team, assist with monthly reports and other administrative duties as required. **Other...


  • Bristol, United Kingdom MAD Supplies Ltd Full time

    **Customer Service Administrator** **Location**:Bristol, Avon, BS13 7TW **Salary**: £17k - £20k DOE **Contract**: Full time, Permanent **Hours**: 37.5 hours per week, Mon-Fri, 8.30am-5.00pm **The Role: Customer Service Administrator - Responsibilities include**: - Non scripted conversations - Problem solving when required - Providing quotations for...


  • Bristol, United Kingdom St John Ambulance Full time

    **What's involved**: **Department**: Event Business Development & Performance **Salary**: £18,738 Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the...


  • Bristol, United Kingdom Brook Street Full time

    We are working with a Health Care provider who are on the lookout for up to 6 Customer Service Administrators to work at their base in Bristol with Free on-site parking, for an initial period of 3 months **Safeguarding Administrator Duties** - Taking telephone calls - Drafting Letters - Complaint handling **Safeguarding Administrator Skills** -...


  • Bristol, United Kingdom Page Personnel - UK Full time

    Welcoming environment with inspiring and supportive leadership - Opportunity to join a thriving, growing business **About Our Client**: Our client is an award-winning multinational business committed to delivering innovative solutions to their extensive customer base. The company is located in Bradley Stoke, North Bristol, and has an excellent reputation...


  • Bristol, Bristol, United Kingdom Pertemps Full time

    Customer Service AdministratorNote: This position is a fixed term contract covering maternity leave for 4-6 months, with potential for extension depending on business requirements.Monday - Friday (8:30am - 5:30pm) | 40 hours per weekSalary: £23,795K - £25K per annumHoliday: 30 days (inclusive of Bank Holidays)Full Training is provided.Pertemps are...