Network and Field Tech Operations Manager

2 weeks ago


Leicester, United Kingdom First Military Recruitment Full time

First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Field Operations Manager on a permanent basis due to growth to be based in the Midlands area but with frequent UK wide travel.
Analysing operations and staff performance – nationwide.
# Ensure full utilization of field staff minimizing unproductive pay.
# Oversee warehouse and fleet management (North and South).
# Develop a close relationship with the planning team to maximise operational effectiveness in the deployment of site staff.
# Developing and implementing various quality control methods.
# Scheduling training sessions and workshops for new and existing staff members.
# Setting targets and business goals and working alongside the team to achieve these.
# Providing guidance and mentoring to field staff.
# Dealing with customer complaints in association with field staff or delivery.
# Improve operational management systems, processes, and best practices.
# Help the organisation’s processes remain legally compliant.
# Perform quality controls and monitor field production KPIs.
# Recruitment of field staff, onboarding and day-to-day management.
# Staff performance management, including disciplinary procedures.
# Proactively develop ways to increase the quality of customer service.
# Supporting the development and introduction of new field services and products.

Proven work experience as an Operations Manager or similar role.
Knowledge of organisational effectiveness and operations management.
Familiarity with business and financial principles.
NEBOSH or equivalent.
Field Operations Manager.
Midlands based with UK wide travel.
Monday to Friday – (Flexi hours available) but will require working both day and night shifts.
Company vehicle, Generous holiday allowance, Employee profit share scheme.
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