Network Engineer

4 weeks ago


Leicester, United Kingdom eFinancialCareers Full time

**SUPPORT ENGINEER**

**_ONSITE - Peterborough_**

**Description**:
Currently looking for an IT Support Engineer to join the Service Desk on a permanent basis on site with one of our clients, based in Peterborough. In the delivery of day-to-day support, where an incident cannot be diagnosed or resolved remotely, the on-siteengineers will attend in-person to perform triage, diagnose, and resolve the incident or where support from a supplier is required, raise a ticket with the appropriate supplier as per the procedure for that supplier. On-site engineers will also escalate incidentsto the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.

**Preferred**

**Skills and E xperience ;**
- Logging and reporting of all 1st and 2nd level technical support calls
- Daily management, monitoring, and performing daily checks
- Basic skills regarding the administration, configuration and troubleshooting in Microsoft technologies (windows 10 and above, Active Directory, GPO, Server Administration 2008 and above, Remote Desktop Services
- Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation
- Supporting and upgrading IT equipment and software
- Basic understanding of Antivirus and patching products
- Basic understanding of network technologies (TCP/IP, VPN, DHCP/DNS, Firewall etc)
- Excellent communication skills and basic fault-finding skills

**Main**

**Responsibilities;**
- To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation
- Provision of support, both remotely and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs
- Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers (GovPrint); Audio Visual Equipment; Room BookingTablets; Digital Signs
- On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required
- Other relevant and appropriate activities as required
- In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibilityto the post

Competitive Salary dependent on experience.

Includes benefits.

**Job Title**: Network Engineer

**Location**: Leicester, UK

**Job Type**: Permanent


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