Soft Services Facilities Manager

1 month ago


Stockport Greater Manchester, United Kingdom Local UK Full time

Soft Services FM

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The successful candidate is responsible for the coordination of FM & Soft Services to site to meet SLA requirements and key performance indicators.

Time management
Team management
Project management

Work with management to ensure training plans are in place and implemented
Supervision of the cleaning and portering team and governance over the Security, Catering, Grounds, Pets control, Waste, technical representative out of hours.
Act as point of contact for all soft service delivery
Attend meetings to fulfil the role, such as weekly client meeting, daily planning, service insight reviews
Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's / CM's and reactive work orders within defined SLA's; highlight any concerns to Hard Services Supervisor
Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board.
Updating and managing of elogbooks for soft services records
Liaison with other FM Workplace Solutions service providers to provide an integrated service. Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed.
Lead in shift training by scenarios and lessons learnt; Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors
Carry out toolbox talks, workplace assessments and audits at required frequencies supporting Hard Services Supervisor as required
Adherence to CBRE GWS business processes and procedures with correct financial approvals.
Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE)
Support / Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
Ensure all contractors, under sphere of control, operate within appropriate H&S processes and client HSE standards
Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
Co-ordinate site waste and recycling arrangements
Act as deputy in the absence of line management
Provide and arrange cover for the operational team as defined by line management
Knowledge and awareness of the facilities management industry
Practical experience in working with supply partners to deliver a seamless, integrated service
Excellent IT literacy skills in MS Outlook, Word, Excel and Power Point Self-motivated and resourceful.
Good prioritisation and planning skills
Customer services experience



  • Stockport, Greater Manchester, United Kingdom Local UK Full time

    Soft Services FM CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Site Supervisor to join the team located at Stockport. The successful candidate is responsible for the coordination of FM & Soft Services to site to meet SLA requirements and key performance...


  • Greater Manchester, United Kingdom Michael Page Full time

    To lead on and develop the soft service delivery on a major account for a Global Managing Agent. The role is based in Manchester with rare travel to the London sites. Our client is a leading Global Property and Real Estate service provider. Developing and implementing soft services strategies with a strong focus on catering * Managing and leading the...


  • Greater Manchester, United Kingdom Michael Page (UK) Full time

    Our client is a leading Global Property and Real Estate service provider. Developing and implementing soft services strategies with a strong focus on catering * Managing and leading the facilities team, contract team and on site support staff * Ensuring the compliance of all services with health and safety standards * Monitoring and managing budgets...


  • Stockport, United Kingdom Local UK Full time

    Soft Services FMCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Site Supervisor to join the team located at Stockport. The successful candidate is responsible for the coordination of FM & Soft Services to site to meet SLA requirements and key performance...


  • Manchester, United Kingdom Program Manager, EMEAAPAC Full time

    Based at any of our airports - Manchester, Stansted or East Midlands Permanent role MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. At MAG, we recognise...

  • Soft Services Manager

    2 weeks ago


    Ealing, Greater London, United Kingdom Alex Young Recruitment Limited Full time

    Our Client is an established FM Service Provider, that has a successful presence in the London market. It is currently looking for a proven Senior Soft Services Operations Manager to join a large contract in West London, you will cover 8 campuses mainly in Ealing with travel also to Reading and Oxford. As the Senior Soft Services Operations Manager, you...


  • Ealing, Greater London, United Kingdom Alex Young Recruitment Limited Full time

    Our Client is an established FM Service Provider, that has a successful presence in the London market. It is currently looking for a proven Senior Soft Services Operations Manager to join a large contract in West London, you will cover 8 campuses mainly in Ealing with travel also to Reading and Oxford. As the Senior Soft Services Operations Manager, you...


  • Ealing, Greater London, United Kingdom Alex Young Recruitment Limited Full time

    Our Client is an established FM Service Provider, that has a successful presence in the London market. It is currently looking for a proven Senior Soft Services Operations Manager to join a large contract in West London, you will cover 8 campuses mainly in Ealing with travel also to Reading and Oxford. As the Senior Soft Services Operations Manager, you will...


  • Enfield, Greater London, United Kingdom Insight Executive Group Full time

    Senior Facilities Manager Insight Executive are working with a leading Tier-1 FM service provider to recruit a Senior Facilities Manager for a site in Enfield. In the role of Senior Facilities Manager, you will be responsible for the delivery of a comprehensive Soft FM services contract, on a manufacturing site. The contract covers cleaning,...

  • Head of Soft Services

    4 weeks ago


    Manchester, United Kingdom Mitie Full time

    **Job Overview**: The Head of Operations is a senior leadership and management role within the Manchester Airport contract, reporting to the Account Director. Your role is to ensure the comprehensive governance, tactical and operational management of the airport's complex hygiene services are maintained in line with contractual requirements and client's...

  • Helpdesk Manager

    3 days ago


    Bolton, Greater Manchester, United Kingdom Catch 22 Full time

    Our client, a rapidly growing facilities management company, are recruiting for a Facilities Manager for a shopping Centre in Bolton. This exciting opportunity involves overseeing the soft and hard services of a bustling shopping centre, playing a pivotal role in shaping its success. Working closely with the Centre Manager, the Facilities Manager will be...


  • Manchester, United Kingdom Vinci Facilities Full time

    Regional Director- Facilities Management Hours: Full Time - 40 hours - Monday to Friday Creating and maintaining great places to live and work delivered by excellent people who care... Purpose of Role Responsible for the strategic leadership across five FM Business Units covering the UK. Full P&L responsibility and accountability for the development and...


  • City of London, Greater London, United Kingdom Corecruitment Ltd Full time

    The Role: Regional Facilities Manager Facilities Management Our client is looking for an enthusiastic Regional Facilities Manager to manage the day-to-day operations. This is a fantastic opportunity for someone who loves all things soft and hard services! We are looking for someone who is an expert in their field and can manage and deliver all cleaning...


  • Manchester, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 275807**Salary**: - £27,650 - £29,728**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - HMRC - CFO Group - Estates**Type of role**: - Estates - Property**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you...


  • Enfield, Greater London, United Kingdom Insight Executive Group Full time

    Senior Facilities Manager Enfield £45,000 to £53,000 Insight Executive are working with a leading Tier-1 FM service provider to recruit a Senior Facilities Manager for a site in Enfield. In the role of Senior Facilities Manager, you will be responsible for the delivery of a comprehensive Soft FM services contract, on a manufacturing site. The contract...

  • Facilities Manager

    1 week ago


    Enfield, Greater London, United Kingdom Insight Executive Group Full time

    Senior Facilities Manager Insight Executive are working with a leading Tier-1 FM service provider to recruit a Senior Facilities Manager for a site in Enfield. In the role of Senior Facilities Manager, you will be responsible for the delivery of a comprehensive Soft FM services contract, on a manufacturing site. The contract covers cleaning, catering,...


  • Manchester, United Kingdom Gibson Hollyhomes Full time

    **Facilities Administrator** **Manchester City Centre** **£21,000** *** **Office Based** **Great Benefits Package** **Career Opportunity** *** A new job is available to join a Manchester City Centre based company as a Facilities Administrator. This job will involve front of house duties and soft facilities - no manual or heavy lifting. **Job...

  • Facilities Manager

    2 days ago


    Greater Manchester, United Kingdom Front FM Recruitment Full time

    Facilities Manager in Manchester needed for Corporate Office 50% Hybrid - needing a professional services facilities manager who is keen to work for a fantastic company that really looks after it's staff. Responsibilities: Oversee the organisation’s property agreements, ensuring both the organisation and property owners strictly adhere to their commitments...

  • Facilities Manager

    2 days ago


    Greater Manchester, United Kingdom Front FM Recruitment Full time

    Facilities Manager in Manchester needed for Corporate Office 50% Hybrid - needing a professional services facilities manager who is keen to work for a fantastic company that really looks after it's staff.Responsibilities:Oversee the organisation’s property agreements, ensuring both the organisation and property owners strictly adhere to their commitments...

  • Facilities Manager

    2 days ago


    Greater Manchester, United Kingdom Front FM Recruitment Full time

    Facilities Manager in Manchester needed for Corporate Office 50% Hybrid - needing a professional services facilities manager who is keen to work for a fantastic company that really looks after it's staff. Responsibilities: Oversee the organisation’s property agreements, ensuring both the organisation and property owners strictly adhere to their...